Improving Service With Citizen Personas
Personas do take some time to develop, but time spent thinking about your end customer is definitely time well spent.
The Govie with the Money
Every wonder what the chief financial officer of a city does? Check out this profile on Albany’s CFO.
Kneeling for the National Anthem While Standing Up for Patriotism
What we forget about Kaepernick’s constitutionally protected right to freedom of expression is he is following a long line of people of color athletes who have protested the “Star Spangled Banner.”
Building Security with Advisory Services
In an interview with GovLoop, Michael Howard and Ronald Chestang, Senior Security Consultant at HP, explained how security advisory services can help agencies navigate the complexities of IT security while also bridging resource and workforce gaps.
State and Local Gov By the Numbers
Curious how the state and local workforce stacks up? Check out this post for the numbers on women in the workforce, recruitment and retainment, and overall state and local trends.
Leadership Lessons from Telework
One of the most interesting things I’ve observed about telework is that it shines a bright spotlight on leadership and supervision in an organization.
Why It Pays to Have a Side Hustle
We are the generation that will make it happen, no matter how many hours or cups of coffee it takes.
Accented, Brown and Culturally Aware in the Workplace
“When we draw on the wisdom of a workforce that reflects the population we serve, we are better able to understand and meet the needs of our customers-the American people.”
Creating an Open Data Strategy That Just Works
There’s a difference between opening data and having a long-term vision for what your organization plans to do with its data.
The Ins and Outs of Implementing Body-Worn Camera Solutions
As police departments increasingly implement body worn camera and other video monitoring solutions they are having to confront what to do with the data that is gathered in these videos. Learn what the most cost effective storage methods are and which one is right for your agency.