AI Practices for Better CX
When AI implementation focuses on users, it promotes trust and facilitates better agency services. Here’s how Vermont makes it happen.
Artificial Intelligence
Delivering AI at Scale Without Missing a Beat
In this video interview, Jason Langone of Nutanix discusses how agencies can deploy AI at the enterprise level without compromising reliability, flexibility or security.
A New Approach to Legacy System Modernization
I’ve been working in government technology for more than two decades, spending a non-trivial amount of that time modernizing legacy systems to improve how they work and the digital experiences they support. Recently, I came to a somewhat uncomfortable conclusion — I was probably doing it wrong the whole time. Traditional legacy modernization approaches —Read… Read more »
An AI Civic Tech Tipping Point Is Coming in 2026. Is Your Administration Ready?
AI is transforming how local governments serve residents. By 2026, accessible, AI-powered tools will define responsive government.
How Public Service Leaders Can Guide AI-Driven Change with Emotional Intelligence
Guide public service teams through AI-driven change with emotional intelligence. Build trust, clarity and adaptability while navigating uncertainty.
Turn AI Investments Into Meaningful Outcomes
In this video interview, Elastic’s Kent Brake discusses how agencies can jumpstart their AI operations quickly and securely.
2026 Playbook for Public Sector Leaders: From Resilience to Renaissance
The 2026 playbook calls on public sector leaders to shift from resilience to renaissance, from reacting to redesigning government systems.
AI, Agentic AI: Adopt or Adapt?
AI and agentic AI are continuing to expand in the workforce. Are we adapting, adopting, or both?
When Innovation Becomes a Liability
A cautionary tale of AI-gone-wrong shows why leaders must audit incentives and embed accountability. Don’t let a click compromise your integrity.
Who Really Gains From AI’s Productivity Promise?
AI’s productivity gains don’t automatically translate into shared prosperity. How do we ensure AI doesn’t undermine economic mobility?