Empower Employees Through AI-driven Content Management
In this video interview, Laserfiche’s Andy MacIsaac discusses how AI can expand the impact and effectiveness of content management initiatives.
Artificial Intelligence
Trust Architecture: Designing Systems That Citizens Believe In
As government services increasingly move to digital platforms and AI-assisted systems, public trust is shaped not only by policy but by how those systems are designed. So, to strengthen citizen confidence while advancing modernization, agencies are implementing a trust architecture that focuses on building transparency, fairness, and reliability.
Why Public Information Officers Use AI Citation Registries
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.
AI Can Create Convincing Illusions. Governance Protects Public Trust.
AI offers enormous potential to help agencies and institutions work more effectively. But those benefits only materialize when AI is used within a framework of strong data governance.
Get Better AI Outcomes Through Information Governance
In this video, Iron Mountain’s Fred Pulzello and Ronald Sodano discuss how better information governance can strengthen AI strategies.
The AI-Driven Tools That Transform Service Delivery and Workflow Efficiency
In this video interview, Luke Norris with Granicus discusses how agencies can deploy new AI technology to enhance service delivery and internal operations.
Agentic AI Brings Greater Situational Awareness to Physical Security
Agencies use an array of technologies to protect their facilities and campuses, including cameras, access control systems, and notification and dispatch systems. In theory, those systems enable security staff to conduct continuous surveillance and to detect and respond quickly to potential risks. The problem is one of scale: Agencies can have hundreds or even thousandsRead… Read more »
Big Data: Remember Me?
Given the amount of data that we now generate, the term “Big Data” seems to be an insufficient description, especially since AI needs so much of it.
The AI Risk Gap: Why Technology Adoption Is Outpacing Decision Readiness
Agencies are confronting an AI risk gap between technological capability and institutional decision readiness. Closing the gap enables responsible innovation.
Governance Before Algorithms: What the ARMA 2026 InfoGov Summit Taught Us About AI’s Future in Government
Approaching AI with governance as the starting point, not an afterthought, will reduce risk, increase transparency and improve service delivery.