When done right, cloud computing should change how organizations think and act, whether they’re serving customers or investing in cybersecurity.
The reason DoD is able to thrive on the AI frontier, where so many agencies have barely trodden, is its central platform for data tools and services.
Digital transformation allows employees to make decisions faster, facilitate rapid learning and better serve constituents.
The new way forward will require agencies to take a hard look at manual, paper-based processes that have stagnated modernization and put a strain on employees who need the flexibility to work beyond office walls.
Though cybersecurity teams were caught off guard by the sudden move to telework, the result has been something of a baptism by fire for government.
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
For many organizations, much of their important data exists at the edge of the network. Is your agency ready to take advantage of it?
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.
Artificial intelligence is seen as essential to getting more value out of data. But there’s a skills gap.
Civil servants are trying to deliver the services that people need with no time to waste.