Why Public Information Officers Use AI Citation Registries
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.
Artificial Intelligence
AI Can Create Convincing Illusions. Governance Protects Public Trust.
AI offers enormous potential to help agencies and institutions work more effectively. But those benefits only materialize when AI is used within a framework of strong data governance.
Get Better AI Outcomes Through Information Governance
In this video, Iron Mountain’s Fred Pulzello and Ronald Sodano discuss how better information governance can strengthen AI strategies.
The AI-Driven Tools That Transform Service Delivery and Workflow Efficiency
In this video interview, Luke Norris with Granicus discusses how agencies can deploy new AI technology to enhance service delivery and internal operations.
Agentic AI Brings Greater Situational Awareness to Physical Security
Agencies use an array of technologies to protect their facilities and campuses, including cameras, access control systems, and notification and dispatch systems. In theory, those systems enable security staff to conduct continuous surveillance and to detect and respond quickly to potential risks. The problem is one of scale: Agencies can have hundreds or even thousandsRead… Read more »
Big Data: Remember Me?
Given the amount of data that we now generate, the term “Big Data” seems to be an insufficient description, especially since AI needs so much of it.
The AI Risk Gap: Why Technology Adoption Is Outpacing Decision Readiness
Agencies are confronting an AI risk gap between technological capability and institutional decision readiness. Closing the gap enables responsible innovation.
Governance Before Algorithms: What the ARMA 2026 InfoGov Summit Taught Us About AI’s Future in Government
Approaching AI with governance as the starting point, not an afterthought, will reduce risk, increase transparency and improve service delivery.
Why Social Media Breaks Down When AI Becomes the Reader
Social media platforms are increasingly being treated as authoritative inputs by artificial intelligence systems. But they were never designed for that role.
Closing the AI Skills Gap in Government: A Practical Path for State and Local Workforce
State and local governments encounter unique challenges when implementing AI technology. Practical, mission-related workforce development efforts can have an outsized impact in addressing these obstacles.