In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.
Digital transformation is no longer the wave of the future — it’s standard practice for many agencies today. The key to transformation in these environments is observability.
“What’s most exciting to me is the ability of RPA to make a mission impact — to really start to solve some big mission problems in government.”
The city of Los Angeles needed more than partnerships with institutions to roll out its $1.3 million-dollar artificial intelligence initiative. It needed community buy-in.
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
Here are three things that federal agencies should consider when using low-code to implement complete automation in government.
Low-code can bridge the resource gap and allow civil servants with little or no coding experience build connections between RPA bots and government systems.
An expert detailed three key areas that agencies should prioritize to deliver data-driven outcomes.