On GovLoop Insights’ DorobekINSIDER: After 16 long days, the government is back to work. Hundreds of thousands of workers returned to their office after three weeks of confusion and worry. However just because government is open for business it doesn’t mean things are back to normal. We get insights from Jeff Neal. But up front:Read… Read more »
After 16 long days, the government is back to work. Hundreds of thousands of workers returned to their office after three weeks of confusion and worry. However just because government is open for business it doesn’t mean things are back to normal. Jeff Neal is the Senior Vice President with ICF International. He told ChrisRead… Read more »
Are you trying to switch to new equipment maintenance software because the system you’re currently using isn’t meeting your needs? Maintenance managers understand the benefits of EAM/CMMS software, realizing that it helps them control costs and better manage their equipment and assets. Nevertheless, few managers are capable of articulating and translating the benefits of equipmentRead… Read more »
Yesterday I had the opportunity to catch up with John Miri, the former Deputy to the State CTO for Texas, following his presentation at Sitecore’s Digital Citizen Engagement event in Canberra. John is also presenting in Melbourne today, and in Perth next week. The first thing that struck me about John is how different heRead… Read more »
While the Government of Canada’s forthcoming move towards a single website has been met with skepticism, the move is congruent with the trend and presents some significant downstream opportunities to innovate on the service delivery front. First, the trendWhile this approach was used by the province of Ontario and the City of Calgary (among others)Read… Read more »
“It is no longer a question of if to do the cloud. The decision has been made. Now it’s a question of how to use cloud effectively.” – Kevin Jackson, Vice President and General Manager, NJVC In the past 10 years, we have seen government agencies transformed by previously unimaginable technologies, such as mobile, GIS,Read… Read more »
Summary: We often refer to social media as “new tools for doing old things.” In fact, it was the tagline for The Denovati Group’s predecessor, Social Media in Organizations (SMinOrgs). Like many simply stated ideas, it can be subject to (mis)interpretation, including equating the idea with “old wine in new bottles.” This post explains theRead… Read more »
In an exciting and useful development, GitHub, the world’s best known portal for collaborative software development, has launched a portal illustrating how governments and citizens have worked together to deliver better outcomes. Now live at government.github.com the portal provides some great examples of GitHub projects that have saved government money and time and delivered betterRead… Read more »
As GovLoop has reported, customer service is essential to the agency of the future. Fortunately, advances in technology are allowing agencies to excel in delivering customer service. For example, social media allows customers to engage directly with organizations while analytics allows companies to learn how to serve their clients. In public and private agencies realRead… Read more »
Governance has always been sort of a hot button issue. Now more than ever organizations are really trying to figure out how to get the right mix of governance that enables them to have repeatable processes to understand what’s working, what’s not, and drive repeatable performance. I’ve always believed that good governance starts with anRead… Read more »