Tech

Bridging the Divide: Government Efforts to Connect with Citizens

Citizens have grown accustomed to superior levels of service through their private sector interactions requiring access to information and the ability to engage anytime, anywhere. Fortunately, these expectations have not gone unnoticed by the federal government. Federal managers recognize they are under increased scrutiny from citizens and know that it’s necessary to keep the publicRead… Read more »

SXSW for the #Gov20 Crowd: Interesting Lessons and Takeaways So Far

In the spirit of sharing what I learned at this year’s South by Southwest Interactive (#SXSWi) Festival in Austin I’ve posted my notes from a few of the interesting sessions that I was able to attend. I live posted these over the course of the event to allow folks to share in the learning thatRead… Read more »

Chicago is first city to let 911 receive pics/videos from cell phones

Chicago residents can now send pictures and photos from their cell phones when contacting 911. We’re the first city in the country to offer the service. The full article is here: http://goo.gl/S98YN It’s not the most Gov 2.0 thing that’s ever been done, but it is a cool use of mobile technology. I think we’llRead… Read more »

Salt Lake Valley Health Department launches Public Health Video Contest

Flying DEN to SLC last month, I met University of Utah public health professor Christy Porucznik. It was a convenient introduction; she was heading back to Salt Lake City after attending the APHA Annual Meeting, and I was looking for help making videos for SLVHD-TV, Salt Lake Valley Health Department’s YouTube channel. Porucznik and herRead… Read more »

The Many Roles of an Internal Community Manager

This post originally appeared on my external blog, “Social Media Strategery.” When someone in the communications industry refers to a “community manager,” they are usually referring to someone that can manage the online relationships for a particular brand, using tools like Facebook, Twitter, and blogs. However, over the last few years, a new Community ManagerRead… Read more »

I is for Intuition

In an online world dominated by analytics, you may be relieved to know that one of the most important social media tools at your disposal is your intuition. It is especially important in creating a vibrant network presence, where half the battle is separating the wheat from the chaff among the new marketing tools poppingRead… Read more »