Bridging the Gap between Public Officials and the Public

This 2011 report by Tina Nabatchi and Cynthia Farrar for the Deliberative Democracy Consortium explores what elected officials know and think about public deliberation, as well as what they need to know to assess the potential value of public deliberation as a governance tool. Data from interviews with twenty-four state legislators and senior staff forRead… Read more »

Code-a-thon Saturday: Help Make Boston Better

This weekend we’re bringing together a group of Boston-area residents interested in bridging the gap between community and technology. Tons of opportunities for technology innovation are identified by various groups working for the City of Boston (or by community organizations), but budgets are tight and most software developers are working for software companies, not cityRead… Read more »

Federal Coach: Mapping the NIH’s Leadership DNA

Dr. Francis S. Collins is the director of the National Institutes of Health (NIH), overseeing an institution that is the largest supporter of biomedical research in the world. A physician-geneticist, Collins is noted for his landmark discoveries of disease genes and his leadership of the international Human Genome Project, which culminated in April 2003 withRead… Read more »

7 Things Every Government Agency Can Do To Improve Customer Service

When President Obama issued an executive order in April this year compelling federal agencies to improve customer service, the future seemed a long way off. But as the first leaves begin to change color here in Washington, a deadline for action looms. By October 24, agencies are ordered to publish a plan for how theyRead… Read more »