Building an ITIL implementation in SharePoint SharePoint with its flexibility as a collaboration and workflow platform can assist in creating the enabling infrastructure for ITIL. Many of the point solutions that have been developed can be integrated (loosely coupled) through SharePoint features such as Business Connectivity Services (BCS). An “Active” Service Catalog, one that end-usersRead… Read more »
Why are ITIL and SharePoint Important together? ITIL best practices provide a coordinated approach towards managing I.T. ITIL’s goal is the management of service lifecycle from creation to retirement of services. The objective is the rallying point for all the concepts and best practices captured in the ITIL model. The model provides a list ofRead… Read more »
This article was previously published on Tri Tuns blog. OBSERVATION User Adoption (UA) is critical to achieving your Return on Investment (ROI). What if you simply do not have the resources and time to establish all of the necessary components for a successful UA program? Enlisting the services of a UA consultant can help mitigateRead… Read more »
Last month I went back to the Kennedy School to speak at the Plenary panel of the HKS reunion weekend. The panel was called “Revolutions in the Middle East and North Africa: Why Now? What’s Next?” The panel was moderated by Xenia Dormandy, Senior Fellow at Chatham House (MPP 2000), and featured Tarek Masoud, AssistantRead… Read more »
Read this post on my blog: http://bit.ly/iGyV6n
It is with extreme pleasure that I announce ZafeSoft, a provider of solutions in information rights management and secure content in digital files/access control and use tracking, has named me to their advisory board. There are many exciting things about ZafeSoft that grabbed my attention. But the most compelling part of their story, to me,Read… Read more »
For the past three months, developers from across the country have been working with community partners to create mobile apps that will help low-income Americans improve their lives. Hosted by One Economy, the competition challenged developers to think about how technology can improve education, employment, health and finances. We were thrilled to see that ourRead… Read more »
A website designed to support people and groups who are working for inclusion, racial equity and social justice, racialequitytools.org includes ideas, strategies and tips, as well as a clearinghouse of resources and links from many sources. Racial Equity Tools is a companion site to Evaluation Tools for Racial Equity – which helps people track progressRead… Read more »
Many businesses, companies, organizations and government agencies have already tapped into the training potential offered by serious games and training simulations. In its most basic definition, a 3D training simulation is a highly specialized, custom designed and developed interactive 3D software program that allows individuals to learn and practice real world activities in a safe,Read… Read more »
Legal Information Institute Director Tom Bruce‘s and my new paper, entitled Examples of Specialized Legal Metadata Adapted to the Digital Environment, from the U.S. Code of Federal Regulations (click here for slides) was presented on June 14, 2011, at dg.o 2011: The 12th Annual International Conference on Digital Government Research, at the University of Maryland,Read… Read more »