. My view on best practices for helping Gov agencies provide great citizen experiences…
Delivering Exceptional Citizen Experiences
Where Is Waldo?
George Washington University professor Kathy Newcomer likened the Obama Administration’s performance agenda to a game of “Where is Waldo?” at a Brookings Institution forum last week on improving government performance. She says “you have to look carefully” to find it. She said there was no orchestrated campaign with a band leading the way. Newcomer’s insightRead… Read more »
Tax scam targets seniors
KING 5 has a warning today about a tax scam targeting seniors. Original post
A declaration of war
>/sbin/reboot -n … >chown root my/life/now/loulouk >rm negativity >rm self doubt >find . name ‘inspire’*” >chmod 777 inspire >sleep 14h Original post
Government Websites Yak, Yak, Yak
I just finished judging the web entries for the 2011 Clearmark Plain Language Awards. Much better entries this year. Some real models for government agencies to use as they implement the Plain Writing Act. One of the benefits of the Clearmark Awards – in addition to the chance for some great recognition – is thatRead… Read more »
Missouri asks for additional rail funds for Kansas City-St. Louis line
Missouri will join the group of states lining up to get billions in newly available federal railroad funds. According to an announcement this afternoon from Missouri Governor Jay Nixon, the state will be applying for funds to improve rail lines between St. Louis and Kansas City and lay the groundwork for a dedicated high-speed railRead… Read more »
The Federal Coach: Want to Engage Your Federal Employees? Just Google It
With the Office of Personnel Management’s (OPM)Federal Employee Viewpoint Survey coming to government workers again next month, now is a great time for federal managers to consider how you’re engaging and motivating your staff. While you may not have time to affect the results in this year’s survey, that shouldn’t stop you from planning forRead… Read more »
Missouri asks for additional rail funds for Kansas City-St. Louis line
Missouri will join the group of states lining up to get billions in newly available federal railroad funds. According to an announcement this afternoon from Missouri Governor Jay Nixon, the state will be applying for funds to improve rail lines between St. Louis and Kansas City and lay the groundwork for a dedicated high-speed railRead… Read more »
Intermodal future’s so bright, I gotta wear shades #intermodal #freight
It seems that things have never looked this good for the intermodal industry, specifically the railroads and some of the truckload carriers. The tepid economic recovery has been everything but that for them. They’ve taken the recovery by the horns, while pushing it from the rear. The industry has benefited from a double-punch of growingRead… Read more »
#eLearnChat
Two weeks ago I had the good fortune to be invited on #eLearnChat, a live-streaming talk show (and podcast) about the eLearning industry hosted by Terrence Wing (@terrencewing) and Rick Zanotti (@rickzanotti). Every week, they interview someone from the industry, and they’ve had a bunch of highlights in the fifteen shows until I intruded inRead… Read more »