RTFM

More than 90% of people don’t know about CTRL- or CMD- F… http://t.co/wDhRUVa4IF — Neil Williams (@neillyneil) December 2, 2013 My first computer came with a big solid manual. In fact it came with two, one for MS-DOS, the operating system, and one for BASIC. The first – and for a long time only –Read… Read more »

RTFM

More than 90% of people don’t know about CTRL- or CMD- F…http://t.co/wDhRUVa4IF — Neil Williams (@neillyneil) December 2, 2013 My first computer came with a big solid manual. In fact it came with two, one for MS-DOS, the operating system, and one for BASIC. The first – and for a long time only – softwareRead… Read more »

Better blogging: separate writing and publishing?

I wonder if one way of helping the process of blogging is to separate the tools you use for writing and for publishing. Here’s what I mean – when I use WordPress’ editor to compose a post from scratch, I am using the same software to write my content and to publish it. I haveRead… Read more »

Rethinking government IT to support the changing needs of government

We recently saw a change in the federal government in Australia, with a corresponding reorganisation of agency priorities and structures. Some departments ceased to exist (such as Department of Regional Australia), others split (DEEWR into two departments, Education and Employment) and still others had parts ‘broken off’ and moved elsewhere (Health and Ageing, which lostRead… Read more »

Resources for Developing your 3D Engineering Skills

If you’ve been paying any attention to the Every Day Counts website, you might have noticed that 3D Engineered Models are now being promoted by the Every Day Counts program. This is because of the potential for this type of technology to cost effectively accelerate construction. However, in addition to this, 3D engineered models offerRead… Read more »

The Expertise Strikes Back

Tom Nichols writes of the death of expertise in a recent, well-received blog. When he first tweeted a reference to the topic, as he was writing it, I immediately thought he was referring to Cognitive Resource Theory (CRT) – the finding that expertise is essential in high-stress decision environments, but less so in low-stress decisionRead… Read more »

IT Service Management in 2014: One Size Does Not Fit All

Every year, organizations assess their inefficiencies and find outstanding problems from the previous year as well as determine where there is room for improvement in the next year. As 2013 has recently passed, many organizations have reviewed their previous glitches and find that their IT Service Management (ITSM) processes need to be improved. The advancementsRead… Read more »

Thoughts on retirement

On September 30 I retired from active employment in local government after more than 38 years–the last 13+ years as Human Resources Director for the City of Medford. I will continue to be active, however, as Chairman of the Board of the HRA VEBA Trust, a three-state health benefits trust serving more than 40,000 localRead… Read more »

Towards Copernicus

Originally published at cpsrenewal.ca Right before the holidays Kent and I sat down to discuss how our partnership was going thus far. As we sat in the local pub on a Friday evening we were flanked by a group of staffers doing as staffers do and snow falling as snow does just outside the window.Read… Read more »