Congress Votes to End Shutdown
Welcome back to work furloughed federal employees! We missed you.
A look into the mind of John Miri
Yesterday I had the opportunity to catch up with John Miri, the former Deputy to the State CTO for Texas, following his presentation at Sitecore’s Digital Citizen Engagement event in Canberra. John is also presenting in Melbourne today, and in Perth next week. The first thing that struck me about John is how different heRead… Read more »
What Governments Can Learn From Amazon
While the Government of Canada’s forthcoming move towards a single website has been met with skepticism, the move is congruent with the trend and presents some significant downstream opportunities to innovate on the service delivery front. First, the trendWhile this approach was used by the province of Ontario and the City of Calgary (among others)Read… Read more »
Code for America Summit
Code for America’s Summit brings together some of the best and brightest in the civic tech space. Check out some of the highlights: Do you want to keep the conversation going? Join us in the Peer Network. Original post
Understanding the Importance of your Customers
“There is only one boss. The customer.” – Sam Walton Have you ever gone into an Apple store? If so, you probably were greeted by an enthusiastic employee wanting to know if they could help you? They will answer all the questions you have about their products and they don’t pressure you to buy. TheyRead… Read more »
Critical leadership skills in uncertain times
The current environment including the government shutdown, sequestration, and a slow recovery from a long recession have all made the need for real leadership an even more critical resource for organizations than ever. It’s not just the technical capabilities or their ability to execute that becomes so important, although that is of course critically importantRead… Read more »
New Tricare Agency Opens Its Doors
The Defense Health Agency has assumed responsibility for Tricare, pharmacy benefits, medical information technology and other military-related health programs, Military Times reports. Patricia Kime writes the Pentagon started the new agency as part of a reorganization aimed to streamline operations and eliminate duplicative services. Jonathan Woodson, assistant defense secretary for health affairs, estimates the moveRead… Read more »
More public strategist
It’s time for a change. From today, the public strategist is becoming rather more public. The threadbare pseudonymity of Public Strategist has outlived its usefulness – the new About page tells all. There were two reasons for being faceless and nameless here. The first was distance. I wanted to be very clear that there wasRead… Read more »
The Solution Revolution, Messy Outcomes, and Trust in the Age of Information
Originally published at cpsrenewal.ca. While I didn’t intend it, this speaks to the current shutdown. Citizens don’t yet understand how much civil service accomplishes for our countries. Last week Bill Eggers from Deloitte was in Ottawa, explaining his view of The Solution Revolution: the idea that for-profit businesses and social enterprises will solve societal needsRead… Read more »
Logistics
A Full Bird in the Pentagon said, “All computing is logistics.” Since he was a customer, he wasn’t wrong. The customer may not always be right, but they are never wrong. Figuring that code is the record of culture, perhaps logistics is more. Jack and I are watching the crash-and-burn of four organizations. Previously successfulRead… Read more »