Better Governing Through Civic Engagement

It’s already happening. You see it when citizens report potholes, broken signs, graffiti or nuisances using 311 apps. You see it with hackathons, the open data movement, and with organizations like Code for America and Tumml brokering innovation by bringing together developers and government agencies. There’s a palpable energy driven by technological innovations, heightened expectations,Read… Read more »

Free Webinar! Citizens as Customers – Cultivating Raving Fans

What does customer service in government actually mean? Join PublicStuff as they explore customer service for government in the age of rapidly changing technology and expectations. Discover how to make your citizens satisfied and repeat customers with simple, cost-effective tools. Our special guest, Rosetta Lue, Chief Customer Service Officer, City of Philadelphia will also beRead… Read more »

Calluses and Paper Cuts

I am reading a gripping management how-to guide, Decision Points, where the author explains how he learned to navigate to avoid being, “College Smart, Sidewalk Stupid.” Today, I was observing that in the wild with Jack, who said that when he was studying Water Buffalo Management at the University of Vietnam, they learned to evaluateRead… Read more »

10 WAYS CIVIC HACKING IS GOOD FOR CITIES

At Code for America, we’re getting excited for the National Day of Civic Hacking; the weekend is a galvanizing moment in our ongoing movement to call citizens to action. We want citizens everywhere to help their cities work better, through technology. Why do we think this is so important? We put together a list ofRead… Read more »

MPP vs MPA: Career Options O Plenty

Any professional who wants to have a rewarding career in government service has two options for their graduate level education: a Master of Public Administration (MPA) or a Master of Public Policy (MPP). Educators, graduate students and government workers have debated the advantages of both degrees for years. The degrees are quite similar with someRead… Read more »

Lessons in Leadership from General Stanley McChrystal

By Ryan Kamauff The opening keynote at this year’s FOSE conference was delivered by General Stanley McChrystal. General McChrystal was formerly the Commander of International Security Assistance Force as well the United States Forces in Afghanistan. General McChrystal has also commanded the Joint Special Operations Command and the 75th Ranger Regiment. He recently retired fromRead… Read more »