Martha McLean

Great question and nice answers so far!

Something as simple as the use of pronouns can help immensely. Why write “the government” when you can say “we.”

M.

Hi Rob,

Interesting question. I grew to love apps because the ones I tend to use all serve a single purpose. With the ability on my iphone to move them into folder with similar apps that kept things simple.

While I understand the drive to have the “one service” app, I’m concerned they’ll soon run into the same #ux issues our websites do. I…[Read more]

Hi Pat,

I’m sure we’ve all been in your shoes!

My approach: be on time, start on time.

One trick I’m using more and more when scheduling meetings is to have the start time for the invites to be ‘off-hour’, ie 2:10 rather than 2pm. As Mark mentioned, most folks, when late, state they’re late due to back-to-back meetings. The 10 minute buffer…[Read more]

Great link – thanks!!

Hi Meagan,

A good discussion topic, thanks!

I work at Foreign Affairs Canada. Our network of Embassy websites offers content in 30+ languages. While we’re fortunate to be able to rely on staff out in the field to do much of the translation, it can sometimes be tasking for many.

I’ve been working on a translation framework that would allow…[Read more]

Hi Adam,

Good questions. As more and more wander into the 2.0 world and begin to comment on, or create posts; engage on platforms such as this, Facebook, Twitter, etc, questions about online personality inevitably pop up.

How much of one’s personality is too much? What if a point really needs to be made? How to separate personal from…[Read more]

Hey Nick,

Given we have a Canadian Government 2.0 group already established on Govloop I think there’s not doubt the interest is there.

I see the true benefit of Govloop being that it is international in flavour. The dialogues, groups and connections counter the notion that government issues are unique to that one country being. Govloop to me…[Read more]

Hi Craig,

I haven’t heard but know that this has been flagged by numerous people. This would be a major step for Canada and would certainly help those of us managing online communications. Many departments are currently grappling with, and expending much effort on addressing these issues. Sad that Chuck Henry is moving on as I think senior…[Read more]

Hi Candi,

A great discussion piece!

I think the challenge of the web2.0 world in government will indeed center around it’s management. Do we add a 2.0 layer to traditional communication and outreach responsibilities or, as Steve notes, will there be an ever-increasing number of “new media” positions popping up.

As someone who’s been working in…[Read more]

If the aim is to improve operations then we must look at where the most inefficiencies occur. With more and more public servants participating in social networks, the inefficiencies and red tape become more evident and frustrating. As we in the web 2.0 communication field examine how these tools can help with customer/client service, we should be…[Read more]

Hi Leanne,

Have you had any traction on this? Anyone from DFAIT or Treasury Board?

Martha