City, State, County, Tribal Government Communicators….this is for you!

by Marisa Ellison, Competitions Director for the National Association of Government Communicators and Customer Relations Manager for the Missouri Department of Transportation (Northeast District) This blog is not meant to slight our colleagues at the federal level. Believe me…there are many opportunities for all government communicators to get involved in NAGC. This post, however, isRead… Read more »

Groom Your Successors

I’m often asked, “Do you know someone we could hire for our web team?” Of course, they want the full package – someone skilled in plain writing, customer analysis, strategic planning, usability, search engine optimization, design, social media, mobile apps, marketing…oh, and can they code? Do these super beings exist? Yes – they are you!Read… Read more »

Tweets about Twitter Offer Interesting Insights

Curious about Twitter, not just as a social media platform but also as a company? Using a sample of recent tweets, this post offers a glimpse into the company’s leadership, its role in society, and how the platform and its features are evolving. Though neither comprehensive nor in-depth, this glimpse provides insights into the complexityRead… Read more »

Strategy for Your Agency, or Strategy for You

There are good guides to strategy for government agencies and other organizations, such as Mark Moore’s strategic triangle. But most public administrators have little influence over their employer’s strategy. What the individual public administrator can control, and what he can benefit from, is a personal strategy for obtaining his own professional objectives. Your own professionalRead… Read more »

But we’re the experts! Why the ‘internal expert’ democratic governance model is gradually failing and what can be done about it.

Most public sector agencies are designed as centres of expertise on policy and service delivery. By gathering, or training, experts in a given topical area and marshalling and directing this expertise to resolve specific issues and goals, agencies have been designed to design and deliver effective and sound policy and service delivery solutions to governmentsRead… Read more »

Education & Technology – The Year of the MOOC

By MollyJust Education 2.0 – Massive Open Online Courses What is a MOOC anyway? MOOCs are massive open online courses. As opposed to traditional courses that have tuition and limited enrollment, MOOCs are free and open to the masses. How are MOOC’s structured? The large numbers associated with MOOCs mean that instructors can not possiblyRead… Read more »