Andrew Krzmarzick commented on my blog post Answering Joshua Millsapps’ Question: Is remote work, too remote? by saying OPM surveys reveal that supervisors feel the biggest barrier to telework adoption is the, “Need to learn new skills for managing a remote workforce.” As I had referenced in my post my success in learning new skillsRead… Read more »
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Weekly Round-up: January 31, 2013
This post has been updated to include a contribution from Michael Keegan. Gadi Ben-Yehuda Thinking about social media: It’s everywhere. Federal Agency Social Media Adoption Reaches Near Ubiquity It can save your life. ‘PulsePoint’ app, which helps people get lifesaving CPR, coming to L.A. The Canadians have something to teach us. 5 Lessons About SocialRead… Read more »
Meeting Citizens Where They Already Are- How to Improve Customer Service
If the average citizen is mobile and social, shouldn’t government services be as well to better serve them? This is the question government agencies have been working to address over the last few years. With initiatives like the Digital Government Strategy, which aims to provide citizens with high-quality digital information anywhere, anytime, and on anyRead… Read more »
The Customer Service Citizens Want
Ontario Canada has implemented a Lean initiative to improve how government services are provided. I recently obtained a copy of a PowerPoint presentation by Art Daniels, which contains some great information about the implementation of Lean in Ontario. Mr. Daniels has over 40 years of experience in leading change initiatives as a Canadian government officialRead… Read more »
Brigade Spotlight: AMA with Noel and Hannah
In December 2012, the Brigade added two new members to staff: Noel Hidalgo and Hannah Young. Noel joins us as the Program Manager for New York City and Hannah as the Program Coordinator across the entire Brigade program. As we kick off 2013, we wanted to introduce Noel and Hannah by the way of aRead… Read more »
How NORAD tracked Santa Around the Globe Christmas Eve
Now Playing: Avaya Tech Talk #002 – NORAD Santa – This week Guy covers the history of the 57 year old NORAD tradition of tracking Santa around the globe Christmas Eve. Please click arrow below to play: Share: Facebook Twitter Download Transcript: Good day all! Guy Clinch here, advocate for the government customer in Avaya’sRead… Read more »
What the NRA Should Have Said
Dear Mr. LaPierre, I’m writing this open letter as a concerned citizen and interested observer to provide some sound public/media relations advice and analysis. The reason is because the NRA has shot itself in the foot yet again from a public relations (PR) perspective — and, no less, during the heart of the holiday season.Read… Read more »
Ready to work on something that matters? See NGA Senior Executive Position-Director, Online GEOINT Services
By BobGourley A friend at the National Geospatial-Intelligence Agency mentioned that they have a search underway for a critically important new position on their leadership team. Details are at the USAjobs.com job listing and are also pasted below, but I want to underscore something: Clearly they are looking for someone who can think out ofRead… Read more »
Weekly Round-up: November 30, 2012
Gadi Ben-Yehuda I’ve been out with Strep this week (did you know that they treat Strep with straight-up penicillin? That 84-year old mold is still rocking and rolling against bacilli of all stripes! If you want to know what I’ve been up to (aside from ingesting fungus to fight a bacteria, turning my body intoRead… Read more »
Efficiencies and Government — Is that an oxymoron?
Efficiencies and Government — Is that an oxymoron? Tackling the biggest problem at your agency first is a great way to make things more efficient. But agencies can’t seem to get their priorities straight. Janet Hale is the former undersecretary for management at the Homeland Security Department and now a director of Deloitte. They’ve justRead… Read more »