Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
Posts Tagged: Salesforce
Given the resources that are in place or inherited, it’s no fault of their own that workforce and economic development staff are hampered in their efforts to productively deliver desired outcomes in services to regional citizens and business customers.
A variety of market drivers have brought government to the tipping point of needing critically improved data analytics.
I went back to Lawrence Livermore national laboratory again this week and this time I got to get a tour of the National Ignition Facility…aka the most powerful laser on earth. The simple scale of the facility is awe inspiring as is the science. We are talking about a laser capable of replicating the birthRead… Read more »
6 weeks to Salesforce Nirvana When you are in the cloud business (as we are) you get used to people making some pretty bold statements about scalability, agility, cost and all the other miracles that are supposed to come with “moving to the cloud.” However one thing that I think goes unmentioned often times isRead… Read more »
In a time of sequestration and budget cuts innovation is the name of the game. All across government we are seeing “government innovators” pop up. People who are disrupting bureaucracy, collaborating, using new technology such as social media, and transforming how government operates. But how are they doing this and how can you replicate itRead… Read more »
Social media has quickened the speed of communication to a breakneck pace, and altered citizens’ expectations in terms of speed of response. For example, if I wrote an organization a letter, I would factor in a few days for it to get there, and several more days to be answered. However, if I posted aRead… Read more »
If the average citizen is mobile and social, shouldn’t government services be as well to better serve them? This is the question government agencies have been working to address over the last few years. With initiatives like the Digital Government Strategy, which aims to provide citizens with high-quality digital information anywhere, anytime, and on anyRead… Read more »
By Steve O’Keeffe — http://bit.ly/GKGzF3 Sitting with the CEO of a $10 billion company. Talking cloud over cocktails. He’s sweating the move to the cloud. Security stress. I ask him what’s his company’s most important, strategic data. He doesn’t blink. Customer information. If we lost it, we’d be out of business. If we were compromised,Read… Read more »
I recently saw a blog post from Jim Townsend (President of InfoStrat) which did a fantastic job of articulating some of the concerns around cloud computing in the public sector. This is a topic that has been and will continue to be widely debated within and outside of government IT. Rather than pose a numberRead… Read more »