3 Counter-Intuitive Rules for Improving CX
Adopt a beginner’s mindset, rethink “rip and replace” and embrace self-service.
Posts Tagged: Salesforce
The Drive Toward a Connected Employee Experience
Government legacy systems, some of which were developed decades ago, weren’t built to maximize employee engagement.
COVID-19 Response Ignites Gov’s Digitization Efforts
The way agencies serve their customers and the technology government employees use to do their jobs has changed in a matter of months.
Adopting a Platform Approach for Cloud Security
Moving to the cloud is one way agencies are transforming. But as different instances of cloud get set up across agencies, siloes are created, and a holistic approach to security can become nearly impossible.
Why Customers’ Needs Should Drive Modernization Strategies
Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
Challenges to Effective Public Sector Workforce Development
Given the resources that are in place or inherited, it’s no fault of their own that workforce and economic development staff are hampered in their efforts to productively deliver desired outcomes in services to regional citizens and business customers.
The Current Landscape of Data Intelligence in Government
A variety of market drivers have brought government to the tipping point of needing critically improved data analytics.
Back to The Lab Again
I went back to Lawrence Livermore national laboratory again this week and this time I got to get a tour of the National Ignition Facility…aka the most powerful laser on earth. The simple scale of the facility is awe inspiring as is the science. We are talking about a laser capable of replicating the birthRead… Read more »
3 Reasons the Cloud is More Secure Than You Think
6 weeks to Salesforce Nirvana When you are in the cloud business (as we are) you get used to people making some pretty bold statements about scalability, agility, cost and all the other miracles that are supposed to come with “moving to the cloud.” However one thing that I think goes unmentioned often times isRead… Read more »
Government Innovators- Learn How They Do It
In a time of sequestration and budget cuts innovation is the name of the game. All across government we are seeing “government innovators” pop up. People who are disrupting bureaucracy, collaborating, using new technology such as social media, and transforming how government operates. But how are they doing this and how can you replicate itRead… Read more »