Search Results for: silo

Jan. 24 – Strategies for Increasing Customer Engagement

Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join usRead… Read more »

How Agencies Can Overcome the Chaos of Connectivity

As agencies evolve, they’ve been making great strides in onboarding new technology systems, applications and platforms. But often these systems aren’t properly integrated, which can mean that instead of being able to move quickly and reap the benefits of your systems and data, you’re left grappling with an extremely complex IT environment and siloed data.Read… Read more »

7 Ways to Bridge the Divide and Increase Constituent Engagement: Tips & Takeaways

In the wake of the pandemic, many government agencies are pursuing efforts to connect more effectively with constituents. Agencies are redesigning platforms, ecosystems and infrastructures as they seek to increase access to critical services. To elevate constituent engagement, agencies need to address challenges around siloed and paper-based processes. They need to work within constrained budgets,Read… Read more »