What kind of leader are you? Do you have a philosophy of how you evaluate others? You should. When trainers are finding ways of improving performance and leadership, there’s one topic we should cover but often don’t. How do we evaluate performance? It seems an obvious fit for us, but it’s a tough and touchyRead… Read more »
Search Results for: listen to your staff
Meet The Company Behind Capitol Hill’s Facebook Ads
http://www.allfacebook.com/facebook-ads-politics-2011-09 Did you know that there’s a company that specializes in Facebook promotions for members of Congress? Meet iConstituent, of Washington, D.C. We spoke to the company’s Marketing and New Media manager, Andrew Foxwell, by phone and email to learn more about how the company collaborates with congressional offices to maximize their Facebook use. HowRead… Read more »
Defining, Accepting and Training “Innovation,” Part Two
If there were a key for ideas…maybe we would listen better. “We talk about innovation constantly, but step outside the chain of command and you get your hand slapped with the reminder that ‘You can’t understand the politics involved.’ The key to innovation is really believing that everyone has a worthwhile perspective — not sayingRead… Read more »
Competing on the Field But Cooperating in the Office
It’s not difficult to find examples of sports teams using social media. From the player (Gilbert Arenas’ landmark blogging in 2006) to the team (the Red Sox using Twitter to give away free tickets during a rain delay) to the league (the NHL’s tweetups), social media has gone from being an innovative marketing tactic toRead… Read more »
It’s Time for a Tech Rebellion in Government
Rebellion abounds today, how can Government’s capture the passion and sustain the movements? I wrote this piece earlier this Summer for the Lower House of Congress in Mexico in anticipation of my publishing deal for my upcoming book, “Rebel Technology”. I wanted to publish it again given the events in Libya and what will potentiallyRead… Read more »
Splunk: Bringing Big Data Analysis to the Rest of Us
Today’s IT departments need to deal with incredible amounts of machine data. Splunk collects, indexes and harnesses all the fast moving machine data generated by enterprise applications and devices. This is a Big Data challenges that others find intimidating, with terabytes of information in many formats and from many sources. Many large enterprises now generateRead… Read more »
Fresh Look at IT Program Manager Competencies
In all the hype about new technology, we often forget to talk about what government IT is mostly about – that’s project management. It’s about leading projects to solve problems and it’s pretty tough. Was cool to see OPM deliver the new competency program for IT program managers. The hardest part is defining what makesRead… Read more »
Happy Birthday! GovSM.com turns 1
Wow, it’s been exactly one year since Ben Smith at Politico was kind enough to write a blog post about my website on his blog at Poltico. Clearly this has been a year full of social media firsts in politics, and I still disagree with Ben’s statement that “it’s not clear that many of theseRead… Read more »
Customer Service Answers You Can’t Do Without
Sometimes what’s needed may not be in the book…just simple understanding. Today’s customers are emotional and want to blame someone. We may not be able to fix the problem ourselves, but we can help; the big problem is getting them to listen. We know what makes great customer service. We know what keeps customers comingRead… Read more »
Weekly Round-up – July 30, 2011
Gadi Ben-Yehuda Hopefully, the former. On Mashable, Zachery Sniderman lists four ways various governments are using social media “for better or worse“ I bet they’re still not working remotely. Ethan Klapper reports on White House staff holding “Twitter office hours.” And was this thier mouse? Marine General James Cartwright said that “A long-standing reliance onRead… Read more »