Last week, Andre Blackman reported on an initiative in Salt Lake City called “Clear the Air.” Truth be told, he beat me to the punch! I had interviewed Kate Lilja just a few weeks prior and couldn’t wait to post this Project of the Week…and Andre’s post affirmed the fact that this is an effortRead… Read more »
Search Results for: listen to your staff
The networked public servant
One of the most popular books about the social media powered digital revolution is Groundswell, by Charlene Li and Josh Bernoff. Published in 2008, it took a private sector view of the benefits of listening to customers and engaging with them in online spaces. It’s a worthwhile read. The two authors have subsequently published newRead… Read more »
Successful Web Leaders Communicate Successfully
I haven’t talked about leadership for awhile. So let me beat that drum a bit. Web managers/editors/innovators (I’m still searching for the right moniker) have always been – and must always be – leaders to be successful. We have no delegated authority over all the people we need to get the job done. So weRead… Read more »
Wiki support from the top
(cross posted on CG-LIMS Project Blog in Intelink-U) Support from the top of the DHS Procurement organization that is. Today’s post will be a repeat for some of you who heard this at the last staff meeting, but it’s important enough that I want to make sure everyone gets the message. Short version: The newRead… Read more »
Have to Say “NO” to a customer? Try these tips
The main reason why “Customer Satisfaction” in public organizations is so difficult is because we have to sometimes say “no.” That is why I would argue that customer satisfaction is not the goal at all, and that good customer service doesn’t always result in a customer getting what they want. Our goal has to beRead… Read more »
Are you a new media player or traditional media wonk?
If you are performing tradition news distribution and out reach are you missing the mark on current media trends and reaching your target audiences for more effective results. Are you reaching your public facing audiences? Is sending out a traditional press release your only distribtution strategy? Read more on some of current trends I copiedRead… Read more »
New App Connects CPR Volunteers, Heart Attack Victims, Emergency Dispatch and the iPhone
Fire Department App – PSA from Fire Department on Vimeo. Imagine, you’re in the middle of a weekly team meeting when your iPhone vibrates. You stand up and calmly tell your coworkers, “There’s been a heart attack in the first floor gym. I’m CPR trained. I’ll be back as soon as I can.” Similar scenariosRead… Read more »
Leaders: knowing how to handle acquaintances, friends and lovers
Do you know who needs to be treated like trusted lovers, just friends or passing acquaintances? Successful leaders know how to manage the level of intimacy required to cultivate a range of relationships. Technology, especially with the advent of social media (Facebook LinkedIn, etc.), and search (Google, etc.) has made work life far more intimateRead… Read more »
The Best of 2010
OK, holidays are nearing an end; and I’m back to thinking about government communications and customer service. What a year it’s been! Great progress in some areas, like social media. Modest progress toward our long-time goal to make top customer tasks easier to find and use. Not much progress at all (in fact, slippage) inRead… Read more »
Best of 2010: Top 5 Overall Gov’t Podcasts
Continuing on with our GovLoop 2010 lists of awesomeness, it’s time to give credit where credit is due to the Top 5 Government Podcasts of the year. Podcasts are everywhere. You can literally find a series on practically any topic you can think of! But these podcasts stand out. They are relevant and important toRead… Read more »