Avoid Isolation As A New Leader Authored by: Georgie Bishop, President Public Sector Consortium, www.public-sector.org Former Director Workforce Development, US EPA Observe/Inquire/Listen When you first arrive in a new organization stay as open and accessible as you possibly can particularly during the orientation phase (six months minimum). Your primary work as you learn the organization’sRead… Read more »
Search Results for: listen to your staff
Day in the GovLife: Raymond Limon, Chief Human Capital Officer at CNCS
A Day In The GovLife is series that profiles people in interesting or unusual government jobs and gets the scoop on what it’s like to be in that role and how you can get there. Day In The GovLife Interviewee: Raymond Limon Job: Chief Human Capital Officer at the Corporation for National and Community ServiceRead… Read more »
In Business as in Sport: Straight Sets of Training and Professional Development
Jason Novosel, Novo Horizons Management Training, our guest blogger gave me a quote this morning: “You’ve got to get up every morning with determination if you’re going to go to bed with satisfaction.” (George Horace Lorimer). I thought this would be a good day to look south to my Australian colleague for his answers onRead… Read more »
Open Government Isn’t Something One Person Can Own – It Belongs To All of Us
Originally posted on the Phase One Consulting Group’s Government Transformation Blog. As the firestorm over the future of Open Government raged across Twitter and blogs early last week following Vivek Kundra’s departure announcement, there were federal employees quietly scheduling meetings, chatting in the hallways or just simply asking questions about how Open Government can helpRead… Read more »
A Suggestion Box Is Not Enough
A recent Buffalo News article highlighted the fact that no one has been checking employee suggestion boxes for the Town of Amherst, NY. As stated in the article: At a recent Amherst Town Board work session, Council Member Steven Sanders introduced a resolution clarifying that it’s the supervisor’s responsibility to periodically check the several woodenRead… Read more »
CityCamp Raleigh – Government Panel
I’m here at CityCamp Raleigh, live blogging today and tomorrow. Below are some notes from the first panel on “Government and Technology Industry Experts.” MODERATOR Kevin Curry, CityCamp Co-Founder PANELISTS Jerry Fralick, CIO for the State of North Carolina Adriel Hampton, Gov 2.0 Radio Gail Roper – City of Raleigh, Chief Information and Community RelationsRead… Read more »
Corporate Knowledge Management Applied to Online Customer Engagement
There’s certainly no shortage of stories regarding customer engagement and social media interactivity by many businesses on the Internet, especially when responding to negative feedback and proactively shaping the amplified, echo-chamber public dialogue that follows. PR and marketing staff may be tuned to trending commentary through “social listening” tools, search engine alerts and direct monitoringRead… Read more »
Social Media Sweet Spot: When to Respond
People ask me all the time how we commit staff time to responding to comments. But it often depends on circumstances, and can change even hour to hour. Your goal is to find a sweet spot between responding to everyone (often poses impossible time demands) and responding to no one (not taking advantage of opportunitiesRead… Read more »
At the Social Media ‘Playground,’ Somebody Will Always School You.
Empire Avenue has catalyzed the latest round of heated posts about ego and influence and whether you will even be to design a formula that makes it easier to measure who you need to reach. For PR and Marketing folks this is the Holy Grail. Whether it’s a game, a tool, or both, remains toRead… Read more »
10 Ideas on Streamlining Service Delivery and Improving Customer Service
On Wednesday, President Obama announced an Executive Order to “Streamline Service Delivery and Improving Customer Service.” I agree that citizens’ expectations of government are increasing and I think having focus on energy on the topic is really important. The good news is there is a lot of examples/ideas for agencies out there across government. Here’sRead… Read more »