The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ——– Yesterday GovLoop held our 1st GovLoop Symposium (inRead… Read more »
Search Results for: customer service
MBTA launches customer service app
From broken escalators to missing bus stop signs, Massachusetts Bay Transportation Authority customers now have an easy way to document inconveniences large and small. Tell the T, a new iPhone/iPad application, lets customers snap a picture of the offending item and send the information straight to customer support. “I’m looking for customers to let usRead… Read more »
Customer Service Answers You Can’t Do Without
Sometimes what’s needed may not be in the book…just simple understanding. Today’s customers are emotional and want to blame someone. We may not be able to fix the problem ourselves, but we can help; the big problem is getting them to listen. We know what makes great customer service. We know what keeps customers comingRead… Read more »
Can I Get Some Customer Service with that Insult?
Fortunately I rarely experience terrible customer service. But this weekend, I had one of those incidents where someone whose job it is to provide service chose instead to throw out subtle insults and avoid trying to understand or address a problem for which they are responsible. So I thought it’d be a good topic toRead… Read more »
Measuring Your Effectiveness in Streamlining Service Delivery and Improving Customer Service
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
3 Ways to Improve Customer Service
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— The great part about the topic of customerRead… Read more »
Does Customer Service Matter for Government? 5 Examples for Change
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service —————————This is post 1 of the new “Customer Service”Read… Read more »
Customer Service Hub
On April 27th, President Obama published a new executive order entitled “Streamlining Service Delivery and Improving Customer Service.” Now, more than ever, customer service is critical to leaving a positive impression on citizens and meeting your mission needs. NEW: Downloadable Guide to Customer Service NEWER: Secret Recipe for Great Customer Service [Infograph] RightNow and GovLoop have teamed up toRead… Read more »
Eliminating Websites, Consolidating Others = Better Customer Service!
Last week, the White House announced a new initiative to get a handle on the rampant proliferation of government websites. They put a 90-day freeze on granting any new top level domains (e.g., www.hud.gov), and they are requiring all agencies to review their websites and determine those that can be abolished, consolidated, and/or improved. AgenciesRead… Read more »
Customer Service Guidance Issued by OMB
OMB released customer service guidance to agencies earlier this week but it was lost in the hoopla over the announcement of Obama’s new Campaign to Cut Waste, starting with cuts in the number of federal websites. Six weeks ago, President Obama signed an executive order, “Streamlining Service Delivery and Improving Customer Service,” directing agencies toRead… Read more »