This blog is co-authored with Mark Herbert a corporate management and executive coach with more than 30 years experience in helping businesses become leaders in their field. In my dream the angel shrugged and said, “this time if we fail it will be a failure of imagination,” and then she gently placed the world inRead… Read more »
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
When you invest in something, you want to know how well your investment is paying off – your ROI. Well, citizens “invest” in government (and their community), so they want easy access to useful information about it. They want to see a return on their investment. But open government is not just beneficial for citizens;Read… Read more »
In June, I made a presentation to the Government SIG of the Chesapeake Bay Organization Development Network. Sunny Hester, who is the SIG Chair, recently created a Government OD Network group. The topic of my presentation was Enabling Open Government, which covered several topics, including a final section which I hope will generate a conversationRead… Read more »