Posts Tagged: Implementing

Measuring Your Effectiveness in Streamlining Service Delivery and Improving Customer Service

How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience Analyze… Read more »

A Check-In on Check-Offs – Mark Leheney

What’s not to like about a check-off? You know, that feeling you get when something is finished and with a satisfied stroke of the pen, you draw a checkmark through that empty box that you drew just so you could put the checkmark through it. The check-off is particularly satisfying for those whose last letter… Read more »