Our Government entities are doing a great job adopting and implementing 5S lean into the workplace saving great amounts of money for departments and taxpayers. But every now and then a refresher and/or something to revitalize the initiative is needed. So I offer up the video below to that end… Eliminate Waste !
Posts Tagged: Implementing
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience Analyze… Read more »
What’s not to like about a check-off? You know, that feeling you get when something is finished and with a satisfied stroke of the pen, you draw a checkmark through that empty box that you drew just so you could put the checkmark through it. The check-off is particularly satisfying for those whose last letter… Read more »