The biggest brands in the world have one thing in common – they understand the value of customer service and have found unique ways to make it a core part of their business. How can we do the same in local government? Let’s learn from the top brands we’ve picked out. “Everyone should work inRead… Read more »
In 1963, the ZIP Code was introduced by the U.S. Postal Service as a means to deliver mail faster and cheaper. Fifty years later, this system has grown to provide unforeseen benefits as an infrastructure that enables commerce and organizes information. However, the ZIP Code was not universally accepted at the onset. To overcome skepticismRead… Read more »
From dispatching an ambulance to save a life, to making sure someone who has lost a job gains access to the benefits of which they are entitled, to executing all manner of inspectional services, licensing, care for our seniors, concern to level the playing field for people with disabilities and a myriad of other tasksRead… Read more »
BIM Construction Cost Estimating – Top Ten List First and foremost BIM is the life-cycle management of the built environment supported by digital technology. While the industry is currently fixated upon 3D visualization tools, aka Revit, Archicad, Bentely… they only represent optional components of a BIM solution. Construction cost estimating, and robust, proven project deliveryRead… Read more »
Even when the inevitable stares us in the face, our natural inclination is to want things to stay the same. It is safe. We understand the rules and in the routine we find security. Nothing conjures up a sense of stability, reliability, and community more than the US Postal Service. And nothing is more inRead… Read more »
Originally posted on Blue Coat’s Federal Blue Printblog On October 7, federal agencies needed to provide a progress report to the Office of Management and Budget (OMB) that provides an update on all data center consolidation efforts. While many agencies met the OMB deadline, the Department of Defense (DoD) did not submit its report, andRead… Read more »
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
We have had a wonderful winning streak in the past year and a half winning literally every proposal we ran, but all of a sudden, our fortunes turned. A new client engaged us to help them prepare a proposal. They agreed to provide to us some key inputs such as subject matter expertise, raw pastRead… Read more »
I attended the first Government 2.0 Tasforce Roadshow held yesterday in Canberra at the Australian Bureau of Statistics in Belconnen. Whilst the agenda was published on the Taskforce web site I really did not know what to expect on the day. Given the format the event took it would have been more useful to bothRead… Read more »
Today the Hon Kim Carr Minister for Innovation, Industry, Science and Research, annouced the 24 members of the new IT Innovation Council. -quote from media release- “IT will be the principal means to deliver the economic and productivity growth needed to drive innovation across the entire economy,“ Senator Carr said. “IT is critical to Australia’sRead… Read more »