So you’ve been tasked with writing a briefing memo on an issue for “Upstairs” or “The Front Office”. Keep these points in mind and your brief will shine.
Posts Tagged: Memo
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »