What HUD’s Modernization Effort Means for Employees and Public Programs
Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
Posts Tagged: Centers of Excellence
Your Steps to Modernizing IT With TMF Money
Codified in the Modernizing Government Technology (MGT) Act, the Technology Modernization Fund (TMF) offers agencies parcels of money – that over time have to be repaid – to rebuild their cyber and technology systems.
USDA CIO Shares Impact of IT Modernization for Customers, Employees
Self-service portals for customers, more automation and internal dashboards for business operations are some of the changes you can expect to see as USDA undergoes a massive modernization effort.
How New Centers of Excellence Are Driving IT Modernization
The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.