Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
Posts Tagged: Centers of Excellence
Codified in the Modernizing Government Technology (MGT) Act, the Technology Modernization Fund (TMF) offers agencies parcels of money – that over time have to be repaid – to rebuild their cyber and technology systems.
Self-service portals for customers, more automation and internal dashboards for business operations are some of the changes you can expect to see as USDA undergoes a massive modernization effort.
The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.