Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?
Posts Tagged: coe
Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
Codified in the Modernizing Government Technology (MGT) Act, the Technology Modernization Fund (TMF) offers agencies parcels of money – that over time have to be repaid – to rebuild their cyber and technology systems.
Realize the Value (& Advance the Mission) – Agilex’ Weekly Blog on Hot Topics in Government IT In my last blog – It’s Not Email, It’s Your Mission – I talked about the importance of mission-focused applications and how they can change the way federal agencies do business through cost savings, empowering field workers, creatingRead… Read more »
I just competed reading a rather excellent and thorough document from the Office of Governmentwide Policy, General Services Administration (GSA). It’s title, “Implementing New Media (Web 2.0) Capabilities in the .Gov Environment and Government Use Elsewhere“, and breadth of content includes the most important issues raised and (partially) addressed when attempting to use Web 2.0Read… Read more »