Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Posts Tagged: usda
GovLoop hosted a panel Wednesday afternoon about the shared burden agencies face in IT modernization and the best steps agencies can take going forward.
The partial government shutdown caused the early disbursement of food stamp payments amid concerns about funding shortages.
Codified in the Modernizing Government Technology (MGT) Act, the Technology Modernization Fund (TMF) offers agencies parcels of money – that over time have to be repaid – to rebuild their cyber and technology systems.
The MGT Act has revamped national efforts to upgrade IT systems, but there remain fundamental questions about the government’s role in technology.
The Partnership for Public Service held its second “Transforming Customer Experience in Government” summit on Thursday to discuss the major strides and challenges that agencies are facing with customer experience (CX).
We recently sat down with Janet Stevens in her D.C. office to talk about current initiatives, IT modernization, adopting emerging tech and more.
Self-service portals for customers, more automation and internal dashboards for business operations are some of the changes you can expect to see as USDA undergoes a massive modernization effort.
The Chief Information Officer of a federal agency must provide innovative solutions in a challenging budget environment. Hear what these federal CIOs have to say in terms of how they’re navigating.
We sat down with Jonathan Alboum to talk about the government’s modernization efforts, career lessons learned and how he stays balanced professionally.