The Partnership for Public Service held its second “Transforming Customer Experience in Government” summit on Thursday to discuss the major strides and challenges that agencies are facing with customer experience (CX).
Posts Tagged: usda
We recently sat down with Janet Stevens in her D.C. office to talk about current initiatives, IT modernization, adopting emerging tech and more.
Self-service portals for customers, more automation and internal dashboards for business operations are some of the changes you can expect to see as USDA undergoes a massive modernization effort.
The Chief Information Officer of a federal agency must provide innovative solutions in a challenging budget environment. Hear what these federal CIOs have to say in terms of how they’re navigating.
We sat down with Jonathan Alboum to talk about the government’s modernization efforts, career lessons learned and how he stays balanced professionally.
Learn how this govie is keeping your food parasite free.
It’s starting to get to that time where reflection of the past year becomes a daily habit. We think about what went well, the mistakes we made, and what we could do better in the next year. And while there were a lot of downfalls this last year, there were also a lot of improvements… Read more »
As many older farmers are retiring and preparing to retire, the future of the farming industry lies in a new generation of farmers. In order to ensure new farmers are prepared for the job, this govie is working to make USDA’s resources available and easily accessible.
Citizens expect that digital government will function with greater ease than in the past. To satisfy this desire, agencies must focus on the user experience as they develop and improve their digital services.
Here’s what government officials have learned during their FITARA implementation journey.