It is important for cities to understand and adopt intelligent automation to advance their smart cities strategy, or risk falling behind.
Posts Tagged: citizen services
A new public sector workforce will usher in an era of citizen-first services, all supported by the cloud.
Online dispute resolution not only makes citizen reporting easier. It speeds resolution. The result is improved citizen satisfaction as well as new efficiencies and costs savings for the agency.
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.