Zero-Downtime Citizen Services: The Leadership Mandate We Can’t Ignore
When a streaming service goes down, people complain about it online. When a government service goes down, somebody can get hurt.
Posts Tagged: citizen services
Bringing in an Innovative Workforce to Deliver Innovative Solutions
A new public sector workforce will usher in an era of citizen-first services, all supported by the cloud.
Investing in Citizens
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
Transforming Customer Experience at U.S. Census Bureau
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.