Pickleball has sparked controversy in communities around the country — and is a metaphor for why, and how, government should listen to constituents.
Posts Tagged: constituent experience
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
An overwhelmingly unpopular state agency transformed itself — through IT innovation — and now enjoys a 98% customer satisfaction rating.
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Good customer experience starts long before a frontline employee interacts with a constituent. seamless cybersecurity is an essential factor.
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
Learn how experts are successfully using digital services to improve constituent experiences.
Collaboration is a common theme in government today because it can increase employee productivity, improve communication, enhance resource sharing and even cut costs. But in a drive to achieve these results, many collaboration projects forget the ultimate objective of government: serving citizens. Learn how you can marry efficiency and results with high-quality constituent services.