How to Celebrate National Park Week
Saturday, April 20, National Park Week kicks off, with a free entrance day and special activities at national parks through April 28.
Posts Tagged: constituent experience
Pickleball Politics: Separating the Noise From the Signal Amid the Rise of America’s Latest Sports Obsession
Pickleball has sparked controversy in communities around the country — and is a metaphor for why, and how, government should listen to constituents.
Building CX on the Front Lines
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Indiana BMV Builds on Three Pillars to Drive up CX
An overwhelmingly unpopular state agency transformed itself — through IT innovation — and now enjoys a 98% customer satisfaction rating.
Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Improving CX Through Simplicity and Security
Good customer experience starts long before a frontline employee interacts with a constituent. seamless cybersecurity is an essential factor.
Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
The Future Is Customer-Centered
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
5 Ways to Harness the Power of Digital Services
Learn how experts are successfully using digital services to improve constituent experiences.
Collaborating for a Better Constituent Experience
Collaboration is a common theme in government today because it can increase employee productivity, improve communication, enhance resource sharing and even cut costs. But in a drive to achieve these results, many collaboration projects forget the ultimate objective of government: serving citizens. Learn how you can marry efficiency and results with high-quality constituent services.