Posts Tagged: agile

Illinois Makes the Business Case for Customer Service

Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, Illinois… Read more »

Track Your Performance to Understand What Your Consumers Need – Part 1

Back in July, my first post as a Featured Blogger talked to how you can get more money for your program and have more early success just by releasing sooner. And while that is certainly half of the equation, the reality is you need to be releasing content that folks care about. I think this… Read more »