Posts Tagged: Salesforce

Meeting Citizens Where They Already Are- How to Improve Customer Service

If the average citizen is mobile and social, shouldn’t government services be as well to better serve them? This is the question government agencies have been working to address over the last few years. With initiatives like the Digital Government Strategy, which aims to provide citizens with high-quality digital information anywhere, anytime, and on anyRead… Read more »

Considering “the Cloud” – Asking the right questions and looking for the right answers

I recently saw a blog post from Jim Townsend (President of InfoStrat) which did a fantastic job of articulating some of the concerns around cloud computing in the public sector. This is a topic that has been and will continue to be widely debated within and outside of government IT. Rather than pose a numberRead… Read more »

Cloud Computing–How High Should Government Fly?

The information technology industry has fallen head over heels when it comes to cloud computing. Many analysts have weighed in on the inevitability of shutting down your outdated server room and shifting to services that are hosted on the Internet at a remote data center. It’s hard to argue against the cloud computing trend, especiallyRead… Read more »