The Benefits of Using a Unified Case Management Platform
Agencies need individual solutions tailored to different case categories but also need those solutions to interoperate and share data.
Posts Tagged: Tyler Technologies
Effective Workforce Case Management Helps Maintain Employee Trust
When an employee files a complaint, the process should be transparent and accountable from initiation resolution.
Developing a Data Culture to Drive Innovation
For years, agencies have heard data is the new oil. But much like oil can flood an engine, data can overwhelm an agency’s innovation.
How Employees of Different Generations View Citizen Engagement
“We need to be thinking about how different age groups will have different needs or expectations. And if we’re not taking that into consideration, then there’s the potential that we could be under-serving one or another group.”