To truly realize their healthcare potential, AI systems must be developed responsibly and in ways that warrant people’s trust. Here are real-world examples of how AI can drive better federal health outcomes.
Posts By Stephanie Kanowitz
Over the past few years, the number of alleged harassment claims in federal government has spiked. Case management software can help agencies digitize and simplify claims tracking, identify trends, and centralize critical case information.
Expert speakers at the recent NextGen virtual training summit busted myths and broke down ways to create trust, inclusion and transparency in the workplace. Here is their advice.
Agencies need individual solutions tailored to different case categories but also need those solutions to interoperate and share data.
When an employee files a complaint, the process should be transparent and accountable from initiation resolution.
You can improve customer service even if you’re not in charge. Here are three ways to make a difference.
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Customer experience is a priority for government agencies. Here are six tips for improving it.
Data equity accounts for social factors and includes the experience of the underserved in the community. Here are three agencies that bring equity to their use of data.
From the types of attacks that take place, constantly increasing vulnerabilities, and growing automation and digitization, it’s crucial that governments monitor their security.