The public-sector workforce is undergoing a revolution, said the director of the U.S. Office of Personnel Management during GovLoop’s recent NextGen virtual summit. Her agency is doing specific things to attract and retain young talent that often have little interest in government work.
Posts By Stephanie Kanowitz
While the competition to attract workers is at an all-time high, government agencies still have ways to attract employees.
Sensitivity to workers’ and the public’s needs are a necessity for agencies. Two government leaders share how they prioritize both.
The pandemic forced many changes, including government reconsidering the way it handles training. For one, in-person training quickly shifted online.
Without the right tools, conflict resolution can be as fraught as the dispute itself. What’s more, working things out is about way more than a productive conversation. It involves body language as much as spoken words, although those matter, especially the tone in which they’re said, according to Kevin Coleman, an Empowerment Coach and GeneralRead… Read more »
To be successful at effecting change at your organization, look at diversity, equity and inclusion through the prisms of relationships, ethics and actions.
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
Inherently a complex process, grant management gets even more complicated in times of crisis. The CARES Act exemplifies this.