OMB released customer service guidance to agencies earlier this week but it was lost in the hoopla over the announcement of Obama’s new Campaign to Cut Waste, starting with cuts in the number of federal websites. Six weeks ago, President Obama signed an executive order, “Streamlining Service Delivery and Improving Customer Service,” directing agencies toRead… Read more »
(From this week in FED Manager) Last Friday, Office of Personnel Management (OPM) Director John Berry and Jeffrey Zients, deputy director for management and chief performance officer of the Office of Management and Budget (OMB), sent a memorandum to agency heads stating that performance awards for Senior Executives should not exceed 5 percent of anRead… Read more »
What is ITIL? ITIL stands for the Information Technology Infrastructure Library [ITIL stands for the Information Technology Infrastructure Library] The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important ITRead… Read more »
RECORD FOR FOREIGN TRIPS. Roll Call. “The costs of overseas trips taken by Senators and their staffers jumped by about 20 percent last year, reaching an all-time high of more than $5 million in publicly reported costs, which is still likely less than half the actual total.” “CASTLES AT THE CAPITOL.” Press release here. “CastlesRead… Read more »
Once you’ve laid out some clear goals and the strategies and tasks to accomplish them, you need a way to stay focused. This applies in your own project management career activities, your day job, or even goals you are trying to accomplish around the house. On that topic, I’ve written articles and produced videos toRead… Read more »
The cost of quality (COQ) as it relates to project management is frequently misunderstood. It is a monetary figure but it does not solely relate to how much it will cost to provide a quality product or service through the project as most people initially believe. Instead, COQ is also about the costs that willRead… Read more »
Deltek Associate Research Analyst Randi Powell reports. As North Carolina looks to become the latest state to move toward outsourcing its IT consolidation and modernization efforts, it also hopes to avoid the much-publicized missteps of other states. North Carolina is taking great pains to assess its options, review case studies, collaborate with vendors, and developRead… Read more »
As part of a federal initiative to cut government waste, the White House announced plans to eliminate at least half of the current inventory of federal websites. According to a White House blog post, there are nearly 2,000 top-level federal domains (dot-gov), but numerous subdomains and micro-sites inflate the list to almost 24,000 websites “ofRead… Read more »
Chicago Department of Transportation (IL) commissioner Gabe Klein wants to add multi-modal commuter information at the city’s 2,200 bus shelters. Klein, who previously was at the District Department of Transportation (DC), wants to install video screens that display everything from real-time Chicago Transit Authority bus locations to walk times to popular destinations. “Transportation is asRead… Read more »
Until now, the Metropolitan Transportation Authority (NY) did not make it easy for commuters to fix or replace lost, damaged, or otherwise defective MetroCards. They had to mail the card back to MTA for a replacement (in some cases postmarked a day after the incident occurred) and answer a lot of questions on a paperRead… Read more »