GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide best practices on how to improve customer service in government. Be sure to check out the report home page for all theRead… Read more »
On today’s DorobekINSIDER How one feds helped millions of low income residents get their tax returns completed. The amazing work has made him a Service to America Award Medal Finalist. The Sammies — the oscars for feds. you’ll meet him. Click here for the full story. A step by step guide to making your agencyRead… Read more »
As part of the White House’s recently released digital government strategy, a new Presidential Innovation Fellows program has been created. The program brings in 15 innovators from outside government who provide expertise on projects, particularly those that are technology related. Tom Fox, vice president for leadership and innovation at the Partnership for Public Service satRead… Read more »
Every year millions of low-and moderate-income residents have their tax returns completed and receive refunds from the Internal Revenue Service (IRS) — and they do it at no cost. Yes — free. No third-party tax preparer. It’s thanks in large part to the work of Michael McBride. McBride is a Supervisory Financial Analyst at theRead… Read more »
I am not going to claim to have invented Social Media Surgeries, I could but I would be quickly found out. Have a look at what Walsall do…. What I have done is create something that fills a need and I have called it a Social Media Surgery – ba boom. So what was theRead… Read more »
The SEVEN stories that impact your life for Thursday the 14th of June, 2012 Senators Joseph Lieberman and Susan Collins are warning against cutting the acquisition workforce. Collins told Federal News Radio, “If we don’t have a highly trained and experienced workforce we will lose some value in the negotiations on federal contracts.” Lieberman addedRead… Read more »
Chris Niehaus (Washington, DC) — It’s not quite the technology from Minority Report, but in some ways it’s even better (no gloves!): Some time ago, Microsoft has launched a new entertainment product named Kinect for the popular Xbox 360 gaming platform. The launch involved an unusual amount of fanfare, including a massive Times Square eventRead… Read more »
NCDD conferences are known for being innovative and highly participatory. We focus on providing participants with opportunities to network with colleagues, experience innovative group methods, and explore key challenges in our field together. At the 2012 National Conference on Dialogue & Deliberation this October 12-14 in Seattle, we plan to focus on the importance ofRead… Read more »
It’s a mashup we love — hackers, wonks, and startup enthusiasts in the nation’s capital coming together to create a civic startup in 54 hours. e-Government in DC, hosted Code for America and Startup Weekend, challenges participants to focus on creating a startup that solves a real-life problem faced by federal or local governments, agencies,Read… Read more »
I find this stuff so you don’t have to: What should a UK Open Government Partnership Forum look like? : Tim’s Blog – “Open spaces events across that whole UK that provide access for all ages are key to an effective UK OGP forum.” Five strategies for building better council websites | Adrian Short –Read… Read more »