One of the lessons learned from me about leadership is that you are constantly evolving as a leader. Taking some time to reflect back on your leadership style and if you are having the intended results is critical to leadership. Another lesson learned that is that often people focus on making a distinction between “managing”Read… Read more »
Take 5 minutes and help us, help you. Take the GovLoop Customer Service in Government Survey. Survey Link I’m conducting a research study on “Re-Imagining Customer Service in Government.” Our study hopes to understand current trends in government customer service and opportunities for improvement.The results of this survey will be used to create a GovLoopRead… Read more »
I just watched a video from GovDelivery client Ann Marie Felicio, Public Affairs Specialist at Tricare. Ann Marie explains some of the benefits of GovDelivery and their products and services. There are a lot of interesting take-aways from the video, and it is interesting to consider how technology is helping to leverage efficiencies how agenciesRead… Read more »
At some point in our careers, we are all project managers. Our leadership style shines through and we are tasked to lead a team towards success. Every project is different, requiring you to tap into a different skill set and inspire those around you to perform. As you take on new and more challenging projects,Read… Read more »
Recently I read a memo written by Peter Orszar, former Director of the Office of Budget and Management. In the memo, Orszag has identified that the goal for government is to find the optimal mix of public and private resources to deliver the highest level of service to citizens. He also cautions that an overrelianceRead… Read more »
There are dozens of applications of GIS technology. Last month, I wrote about 10 ways GIS can influence governance. One of the more interesting ways, and quickly emerging, is using GIS during an emergency. I recently read a case study from the ESRI website, Larimer County GIS Builds Customer Web App to Empower Emergency Managers,Read… Read more »
Across the public sector, agencies are faced with the challenge of understanding how to drive decisions by using analytics. With such tight budgets, limited resources and ever growing complexities facing public administrators, government is challenged with the task of identifying the best way to use data to enhance citizen services. As operational challenges grow inRead… Read more »
Since GovLoop was founded, we have been holding various meet ups for government employees across the country. Our latest stop was in Austin, Texas, in which we gathered to discuss three of the top technology trends in government. Our session focused on social media, mobile, and cloud technology. The event was not only a greatRead… Read more »
I am looking forward to attending the FOSE Conference April 3-5 in Washington DC. This is the final post in a blog series highlighting the 2012 conference tracks. Throughout this week I have been highlighting one of the tracks and provide some insights on what you can expect to see at FOSE 2012. The fiveRead… Read more »
I am looking forward to attending the FOSE Conference April 3-5 in Washington DC. This is the fourth post in a blog series highlighting the 2012 conference tracks. Throughout this week I have been highlighting one of the tracks and provide some insights on what you can expect to see at FOSE 2012. The fiveRead… Read more »