Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
In the public sector, challenges persist with data sourcing, sharing, training and determining the best ways to use AI. As a result, government agencies continue to tread cautiously while still establishing use cases. The Office of Naval Research is no exception, and Director and Chief Analytics Officer James Valverde Jr. acknowledged it’s impossible to talkRead… Read more »
Application security is imperative in all phases of your agency’s software lifecycle, from design to deployment. That means you must continue to find new and better ways to embed security testing to reduce the risk of cyberattacks and protect your organization’s data. Recently, a rash of high-profile cyberattacks has exploited weaknesses in the elements usedRead… Read more »
Managing projects with business and technical stakeholders is tough. This approach may help.
With mobile threats evolving rapidly, securing your work phone is no longer optional—it’s the frontline defense for government data.
Help your business teams understand the backup cycle and their potential for lost data.
Application releases can be stressful. Authorization to operate (ATO) and early life support (ELS) may help reduce the stress.
March is Women’s History Month — and a chance to appreciate the contributions of women in technology, whose work is the basis for many tools we use today.
Mallory Bateman, Director of Demographic Research, Kem C. Gardner Policy Institute, discusses how to use data to engage with your constituents.
Spring is on the way, and there’s no better time to let your career blossom with new professional development opportunities! From utilizing your data to boost constituent engagement to understanding the complexity of AI, there’s no shortage of online training this month. Check out the list of sessions below, and remember that by registering, you’llRead… Read more »
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