The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service —————————This is post 1 of the new “Customer Service”Read… Read more »
If you’re interested in this topic, please consider attending our Next Generation of Government Summit on July 28-29 in Washington, DC, where emerging leaders and thinkers will convene to chart the future course of government. ***************************************************************************************************************************************** In another post, I captured the proceedings of an International Symposium which is discussing “Generation Y and Public Management:Read… Read more »
With 145,552 square miles of populated open land, Montana, aka the Big Sky State, has a lot to keep track of. Managing such a large spectrum of terrain is no simple task. This is why the fourth largest state in the US chose to pioneer a GIS-based statewide cadastral database. According to OMB’s Federal EnterpriseRead… Read more »
Lots of cities are transforming their websites into mobile-ready versions or going with an app that makes it easier for citizens to get key information faster. I learned about Charlotte, North Carolina’s myCharlotte Mobile App a few weeks ago and wanted to learn more about it. So I reached out to GovLooper Shawn Proffitt toRead… Read more »
GovLoop is proud to have Microsoft as one of its 2011 Premiere Partners. This week, we’re highlighting their Telework Solutions. You can learn more below from our interview with Martin Isaksen, a Federal Technologist at Microsoft. 1. What is Microsoft’s take on Telework? Isaksen: These are exciting times for the nearly 2 million federal civilianRead… Read more »
Good morning. I am live blogging from the Ministry of Finance in Paris, France, where I am participating in an event hosted by the Institut de la Gestion Publique (Institute for Public Management). This marks the 10th year of an annual event and this year’s theme is “Generation Y and Public Management: Issues and Implications.”Read… Read more »
Don’t look now but it looks like we might have another shutdown on our hands. Just a few months ago Americans and federal employees were burdened with 3 weeks of limbo wondering if the government would shutdown… and now for Minnesotans the worry that their state will shutdown is precious moments away from becoming aRead… Read more »
Happy Friday, everyone! You know what time it is. It’s time for the… Friday Fab 5! We’ve had some great blogs and discussions going on this week here on GovLoop so let’s take a look back and highlight a few of them! The information in these posts are great to reread and even use asRead… Read more »
Big news dropped this week that could shake up the internet for better or worse. The agency that administers internet addresses i.e .com, .org, ect. is going to branch out and allow people to make different URL endings. This is the first time in some 25 years that something like this has happened and itRead… Read more »
Imagine you’re on a nice long bike ride. At the finish line you are greeted by friends, supports, and the GEICO Gecko? GEICO is the national sponsor for the 2011 Soldier Ride National Tour, a cause which benefits the Wounded Warrior Project WWP is a nonprofit organization founded by a group of veterans and friendsRead… Read more »