Journey Maps Help You Find and Fix Problems
Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them.
The Great Time Heist: How to Reclaim Minutes for Meaningful Dialogue
Ever sat through a presentation wondering where your time went? Learn how to make your presentations opportunities for meaningful dialogue.
January’s Online Training Opportunities
January’s online training lineup includes tips on goal setting, handling changes, enhancing cybersecurity, and more.
The 2025 Modernization Playbook
As we head into the new year, here’s a roundup of issues and trends that will affect technology modernization efforts.
When Less Is More: Simplifying Innovation
Innovation often brings to mind high-tech solutions and complex projects. But sometimes the real breakthroughs happen when things get simpler.
Lessons Learned from 2024 to Fuel 2025
Every year gives us hard-earned lessons, but 2024 felt particularly pedagogical for me and my inner professional circle.
How to Build a Content Library for Government Programs (and Foster Public Trust)
Learn how to turning government policies and programs into an accessible resource library filled with checklists, FAQs, and guides
The New Modernization Mindset: Focus on Innovation
Government agencies are eager to acquire, develop and use new tech as soon as possible. But it’s not always easy.
It’s Time to Think About Modernization in New Ways
Not every legacy IT system needs to be modernized. Ann Dunkin, CIO at the U.S. Department of Energy, offers new thoughts about modernization.
Lessons From State and Local Experts
Three state and local experts share lessons they’ll carry forward into 2025.