Artificial Intelligence

Using AI to Reinforce Our Highest Values and Rebuild Trust in Government

The proliferation of artificial intelligence (AI) offers new opportunities and increased efficiencies. But as AI takes an ever-more important role in our daily lives, we must ensure that it’s used ethically and without bias.

From Search Engines to Answer Engines — Bridging the Digital Divide to Optimize Constituent Experience

A new technology has emerged — known as “answer engines” — that replaces the keyword search engines we know so well with natural language processing that understands what we actually mean when we ask a question.