Having the perfect message is only half the equation for good communication strategy. The other part is making sure your message gets to the right people. The impact of your communications depends on how many people you’re reaching. It would be like creating the perfect wedding invitation and sending it to the wrong people. LogicallyRead… Read more »
As a federal communicator, are you able to share as much information and data with the public as needed, or is real transparency just the latest buzzword? Do you often run into antiquated bureaucratic stonewalls and other internal obstacles when trying to foster greater transparency and open government? If so, this is likely problematic notRead… Read more »
Is this a Golden Age for citizen involvement in government? As dismayed as some may be with the political process, there are growing opportunities for meaningful engagement in many areas, thanks to growing social media tools and a willingness to participate by many ordinary people. Gavin Newscom is California’s lieutenant governor, and was formerly theRead… Read more »
The Digital Government Strategy, the Open Data Directive, the Open Data policy and the Open Data Partnership agreement are all pushing agencies to find new ways to jumpstart innovation. Hackathons are the easiest and cheapest way to do that. The idea is simple, get a bunch of smart and talented programmers together, provide them withRead… Read more »
Are citizen CIOs a threat to local governments or a blessing in disguise? With government IT departments producing more open data and participation from community interest groups and citizens on the rise, we’re beginning to see the start of a new movement within open government: telling our government which technologies to deploy. Citizens are identifying—andRead… Read more »
Happy Monday, GovLoop! First off, thanks for all you do in government, the innovative work you’re all doing to improve our communities, especially in a time of such uncertainty and the difficult challenges you must overcome daily. Yet, even though times are tough – it’s inspiring at GovLoop to hear all the great stories ofRead… Read more »
We spend a lot of time talking about innovation in government. In a time of budget cuts and sequestration, it is essential to improve government services and meet rising citizen expectations. In the private sector it is easy to name the innovative companies- Apply, Google, Amazon etc. But how are they actually doing it andRead… Read more »
Email changed the way we work, you simply can’t argue that fact. As a 26 year old professional, I have never worked at a company without email. Even in high school our boss sent out the weekly schedule via email. Email is ingrained in how we work. Now 10 years later, email is so muchRead… Read more »
It seems everywhere you look these days agencies are talking about the value of innovation. The need for innovation. The power of innovation. But taking the concept of innovation and making it a reality can be a big challenge, especially during the sequester. But actually fostering innovation can be a huge challenge. Seth Kahan. KahanRead… Read more »
Providing an exceptional customer service experience is a key element of running any organization, from large corporations to non-profits to government agencies. Government agencies have to deal with issues raised by the public every day and be able to respond to constituents in an efficient manner. While seemingly a straightforward task, customer relations is aRead… Read more »