Analytics should be a key part of the pandemic response, from tracking pandemic surveillance to verifying the availability of critical services.
Six tips for creating a successful and engaging informational government webinar.
At GovLoop’s fireside chat on Wednesday, two experts spoke about government’s biggest challenges and best practices to provide excellent CX for its citizens.
Agencies need to begin building citizen trust now, and one way is by offering consistently secure access to information.
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.
Citizens want to quickly access and trust the information they receive from agencies in times of emergency and tranquility.
The hunt for legal data doesn’t need to be long or painful. With the right people, processes and technology, agencies be quicker and more efficient.
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
If you had an unlimited budget and the ability to improve one area of your digital customer experience, what would you choose?
The Census Bureau believes that government employees can play a valuable role in encouraging their constituents to respond.