If agencies limit modernization efforts to replacing or upgrading outdated legacy systems, they will only make limited gains in terms of performance and security. Instead, government should undergo an agency-wide digital transformation.
For government to successfully serve citizens, they must first understand their users’ stories: Who are they? What do they care about?
Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
CIO Luke Stowe spoke with GovLoop about tech priorities for the city, how he balances budget realities and customer expectations and what innovation looks like in Evanston.
Many local civil servants choose public service over higher salaries or less stress. A great manager can make all the difference in choosing to stay.
What can cities and counties do to improve their user experience? Check out these 3 steps all municipalities should take to improve citizen engagement.
Pet overpopulation is expensive. With the right approach, can this problem be framed in a way that saves both lives and money?
Government has a critical role in being compassionate to citizens. But not everyone knows how to practice compassion. Here’s how you can start.
Government is using innovative digital tools to deliver better services. But what if citizens don’t know about these new tools? Comms is key.