The Promise of Online Dispute Resolution

Technology provides huge opportunities for empowering citizens and expanding access to justice. Courts need to harvest technology in order to stay relevant. ODR is a powerful way to do that.

It’s a Beautiful Day in the Neighborhood

Mister Rogers’ show, theme song and lyrics make me wonder: how we can be better neighbors or community members? What lessons and tips did Mister Rogers teach us on how to be civic-minded, caring and engaging residents?

6 Best Practices for Successful Digital Transformation

Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.

Tennessee Deputy CIO on Cloud and Customer Empathy

Tennessee Deputy CIO speaks about the state’s plans for cloud migration in 2020, the differences and similarities in the state governments he has served at and the fruit of the labor he has seen in the department in 2019.