Meet the Govie Who Tells Rivers Where to Flow
Judy DesHarnais has spent her career protecting communities from floods.
Citizen Engagement
Effective Citizen Engagement Within Government Agencies
Providing effective government engagement is a top priority of most agencies. A person-centered approach creates a full picture of the individual, not just someone who is receiving services.
Improving the Citizen Experience With Government
Improving public trust in government is a long road, and customer experiences will make or break your attempts.
Don’t Compromise Between Internal and External Users
How do we balance the needs of the constituent user with the internal user?
How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
The Importance of Teaching them to Fish in Tech Support
It’s just as important to teach the customer to fish and solve their own problems as it is to fix the technology.
CHP CIO Talks Leadership, Teamwork, Tech
Scott Howland recently won a 2018 NextGen Public Service Award, taking home the top prize in the honor’s Advocate category.
The Daily Challenge of Ethics
Ethical dilemmas constantly challenge public servants, and how they are answered reflects on both individual employees and the governments they work for.
Citizen Journeys Connect APIs and Government Services
Governments can use APIs to generate the same accessible, secure apps private companies use to deliver rapid, useful services to citizens.
3 Great Risks of ADA Compliance Failures
The Americans with Disabilities Act protects access for citizens with disabilities. What happens when governments fail to meet compliance standards?