User experience design grounded in community insights and followed by the rapid implementation can be a recipe for success.
As agencies modernize, end-to-end operational visibility is essential before, during and after the journey. GovLoop offers some best practices.
Using APM, your application team can monitor the end user experience of cloud, web or enterprise mobile apps running on physical, virtual or mobile devices.
At USCIS, digital modernization is key to better data management and better experiences for applicants applying for visas, permanent residency, citizenship and asylum.
Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?
The FEVS results portray the breadth of disruption wrought by a record 35-day budgetary impasse that stranded one-quarter of federal agencies without funding.
Using an application performance management solution, agencies can proactively monitor the end user experience of any local, cloud or enterprise mobile app.
A key component of what makes a community smart is its ability to embrace civic inclusion, or foster public participation, engagement and crowdsourcing that helps a whole community understand what matters more to constituents.
Because the application became much more efficient, employee satisfaction increased significantly and citizens viewed the agency as more valuable.
Before your agency can successfully address the 21st Century IDEA, you must understand the scale at which you want to implement any new technology.