Judy DesHarnais has spent her career protecting communities from floods.
Providing effective government engagement is a top priority of most agencies. A person-centered approach creates a full picture of the individual, not just someone who is receiving services.
Improving public trust in government is a long road, and customer experiences will make or break your attempts.
How do we balance the needs of the constituent user with the internal user?
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
It’s just as important to teach the customer to fish and solve their own problems as it is to fix the technology.
Scott Howland recently won a 2018 NextGen Public Service Award, taking home the top prize in the honor’s Advocate category.
Ethical dilemmas constantly challenge public servants, and how they are answered reflects on both individual employees and the governments they work for.
Governments can use APIs to generate the same accessible, secure apps private companies use to deliver rapid, useful services to citizens.
The Americans with Disabilities Act protects access for citizens with disabilities. What happens when governments fail to meet compliance standards?