Rep. Steny Hoyer launched a website on Jan. 14 that allows the public to share their opinions about the shutdown with their elected representatives.
Public school lunch and financial assistance initiatives in this Maryland country underscore the efforts to assist federal workers affected by the shutdown.
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
Whether on their own, or as part of a robust citizen experience strategy, each of these tips can help you better understand and respond to citizen feedback.
Rather than dwell on downers or let politics foul the mood, let’s look back at the most inspirational government successes of the year.
An organization’s website is often a stand-in for its brand – and its quality can impact how customers consider your jurisdiction over other options. Here are two more personas that are likely to treat your website as a barometer of your agency’s quality and abilities: tourists and job seekers.
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
The digital age affords government – as well as the private sector – an opportunity to look at the intersection of data, technology and the citizen experience to improve all facets of service delivery. By linking program goals, funding and outcomes we can create a more data-driven government that puts citizens first.
What’s the big deal about chatbots? Check out GovLoop’s explainer video to find out!