Innovation in New Jersey
In this Q&A with Dave Cole, New Jersey State Chief Innovation Officer, learn how technology and AI are helping the state deliver better services more efficiently.
Citizen Engagement
How Your CX Can Better Support Underserved Communities
Many government communication and service delivery plans assume that constituents have easy access to online resources and can comfortably work with digital tools. But that’s not always the case. Challenges range from access barriers (bandwidth, devices) and comprehension barriers (language, ease of use) to trust and safety. During our CX Community of Practice Session onRead… Read more »
When AI Becomes the Reader, Structure Becomes Authority
When AI systems process government information, they can’t always tell if a policy is current or even if it’s official. Structure provides the clues.
AI Agents Help Agencies Improve Decision-Making, Customer Satisfaction and Efficiency
In this video interview, Anish Patel, Head of Federal Sales at Cloudflare, explains how agentic AI makes operations more efficient and comprehensive.
Trust Architecture: Designing Systems That Citizens Believe In
As government services increasingly move to digital platforms and AI-assisted systems, public trust is shaped not only by policy but by how those systems are designed. So, to strengthen citizen confidence while advancing modernization, agencies are implementing a trust architecture that focuses on building transparency, fairness, and reliability.
Digital First Strategy: Win-Win for Residents and Local Leaders
A digital-first strategy that prioritizes accessibility and phased technology adoption can modernize services while ensuring no resident is left behind.
Why Public Information Officers Use AI Citation Registries
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.
How Can Your Digital Experience Support Crisis Response?
When emergencies strike, your constituents turn to government websites, apps, and digital services for fast, clear, and reliable information. Can your current digital experience support a robust crisis response? During our latest CX Community of Practice, we welcomed Jamie Biglow, Project Manager, Safety Security Division, CNA Corporation, to discuss practical ways to strengthen your crisisRead… Read more »
The AI-Driven Tools That Transform Service Delivery and Workflow Efficiency
In this video interview, Luke Norris with Granicus discusses how agencies can deploy new AI technology to enhance service delivery and internal operations.
Prioritizing Local Government Communications in a New Funding Landscape
Local government communications are more important than ever — keeping communities informed, engaged, and confident in their leaders.