We asked government employees about the state of CX at their agencies and how it compares to the private sector. Here’s what they said…
This article discusses the origin of Lean Six Sigma (LSS), how it works and why it is important for government employees.
What does government have in common with the legendary Bigfoot? More than you think.
The path to improving citizen engagement can start in many places.
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.
This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
Learn the biggest challenges state and local governments are facing and how they are tackling them.
This blog is an excerpt from GovLoop’s recent research brief, Engaging Citizens and Improving Outcomes: Digital Communications for State and Local Governments.
Learn how state and local agencies can harness digital services to deliver better constituent services.
Citizens now expect the same types of services from government agencies as they do from their banks, favorite stores and other businesses. Agencies must treat their constituents as longterm customers by keeping up with trends in communication, technology and mobile connectivity. Learn how knowledge management strategies and tools can help.