Government is using innovative digital tools to deliver better services. But what if citizens don’t know about these new tools? Comms is key.
Government knows they have a long way to go in making up the gap of satisfaction in the citizen experience. But by adapting an empathetic mindset when it comes to conducting and measuring citizen interactions, they can get themselves on the right path.
Developing a communications plan that leverages digital tools is one way to overcome the challenge of driving citizen participation in government services.
There’s a better way to set digital marketing goals and stay motivated. Follow these seven simple steps to stay on course in 2018.
Knowledge is power, but it can be really difficult to get a handle on what’s going on with government. The key to creating more transparent government is leveraging digital technologies to make information accessible to everyone.
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
This column is called “In Something We Trust.” It is for and about govies who wake up, gulp coffee and show up for another day.
The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.
The Igniting Innovation event will showcase 40 of the most innovative projects to improve citizen services from the last year, with one of those to be recognized as the overall winner.
Omnichannel means having the ability to meet users’ needs on whatever device and through whichever channel they prefer.