Technology provides huge opportunities for empowering citizens and expanding access to justice. Courts need to harvest technology in order to stay relevant. ODR is a powerful way to do that.
Mister Rogers’ show, theme song and lyrics make me wonder: how we can be better neighbors or community members? What lessons and tips did Mister Rogers teach us on how to be civic-minded, caring and engaging residents?
Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
Tennessee Deputy CIO speaks about the state’s plans for cloud migration in 2020, the differences and similarities in the state governments he has served at and the fruit of the labor he has seen in the department in 2019.
The top drivers included replacing aging systems, improving delivery of mission objectives, citizen experience and security posture.
Massachusetts CIO sat down with GovLoop to talk about 2020 priorities, 2019 triumphs, cybersecurity and workforce retention.
Explore survey results about government CX and learn the elements and technology solutions to consider when improving government CX.
Leaf collection is a city service that doesn’t always go as planned.
Should government agencies be using TikTok?
User experience design grounded in community insights and followed by the rapid implementation can be a recipe for success.