People-Centered Government: Integrating CX in Digital Transformation
Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?
Citizen Engagement
You’re Invited to Put the Citizen First
You’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit: Putting the Citizen First on Wednesday, March 20 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT.
Trust Me, I’m a (Government) Scientist
We need to address the credibility problem for scientists. That means engaging with the public about several key parts of the profession.
Sunshine Week: 3 Ways to Promote Government Transparency
Here are three strategies to boost transparency and enhance the citizen experience.
Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Meeting CX Expectations with Cloud
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.
Creating a Personalized, Digital Experience in Government
Ultimately, to improve digital services and overall CX, agencies must first understand who their customers are. These Adobe experts explain how.
Government Shutdown Impact Report
A Research Analyst at Clever Real Estate surveyed 500 federal workers on the impact of the government shutdown and wrote a report on the findings.
Implementing the 21st Century IDEA Act
A new law strives to change the status quo by promoting modernization of government agency technology and previously non-digital, paper-based processes.
The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
