We needed a simple and inclusive way to connect community members with the appropriate method of signing up for each vaccine provider. Our text-based interactive service was the simplest solution.
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
Our research has illuminated the government’s top four accessibility pitfalls and how it can resolve them.
How can we communicate with people impacted by a project when the rest of the planet is also vying for their attention? The answer might be simpler than you think.
“It’s imperative for agencies to reach people regardless of where they live, their technological capabilities, or financial resources.”
No one wants to hunt for the right answer when the clock is ticking. Yet too often, government employees and their customers do just that.
“It’s also important to recognize that customer experience isn’t just an IT problem. It has to be much more than dumping it on the IT team to ‘fix the website.’”
If your goal is to stay up to speed on trends in public participation and community engagement, vendor calls can be your connection to the larger community engagement practice.
Adopt a beginner’s mindset, rethink “rip and replace” and embrace self-service.
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.