The Day After the Election

After the election, families still need food and safety. Will our willingness to acknowledge one another becomes a willingness to act together?

AI Is Explaining Your Agency. Is It Getting the Full Picture?

Now that online search results include AI summaries, how can you make sure people will still find the information they need?

Better Constituent Services Without Breaking the Budget

In this video interview, Call Center Power’s Patrick Hannah discusses how agencies can deliver better CX while working within their budgets.

The ADA Title II Clock Has Moved. State and Local Governments Shouldn’t Wait to Fix Accessibility.

For many state and local government technology teams, April 2026 was supposed to be a major accessibility milestone. The U.S. Department of Justice has now pushed the compliance dates back by one year. State and local governments with populations of 50,000 or more now have until April 26, 2027. Smaller public entities and special districtRead… Read more »

Commuters in a New Jersey County Can Now Consult One Public Transit Map

Hudson County, New Jersey’s public-facing interactive, GIS-powered transit map lets users search destinations, view schedules and routes.

Better Service Starts Here: Key Lessons for Building Stronger CX

Creating a great customer experience (CX) isn’t about a single initiative or one-off improvement. It requires a consistent, intentional approach that shapes how employees interact with customers every day. During a recent GovLoop CX Community of Practice session, Anthony Armstrong, P.E., CFM, Director of Planning and Development Services, City of College Station, Texas, shared insightsRead… Read more »

Tools and Techniques for Engaging People Where They Are

In this video interview, Granicus’ John Boerstler explains how agencies can modernize their communications to better reach constituents.

The Document Problem No One Is Talking About in Special Districts

Agencies rely on PDFs to keep residents informed, but they can make essential information unavailable. Here are tips to make documents easier to access.