Does Empathy Soften — or Strengthen — Effective Communication?
The impact of the project will be substantial. Should you include a “sorry” along with the detour instructions?
Citizen Engagement
How to Celebrate National Park Week
Saturday, April 20, National Park Week kicks off, with a free entrance day and special activities at national parks through April 28.
Next-Gen Citizen Developers in Government
To overcome various constraints, agencies might consider using tech-savvy citizen developers and low-code platforms as innovative staffing solutions.
Getting Comfortable With AI
In 2024, we’ll see more use of generative AI in government, says Beth Noveck. Here are some of the ways.
Maps Guide Life-Saving Opioid Interventions in Kansas
In Kansas, the Overdose Response Strategy team leveraged GIS to combat the substance misuse health crisis.
Delivering What the Public Expects
We interact every day with brands and services that shape our expectations of how government should engage with us. Applying for public services should be as easy as online shopping. Here’s how to get there.
Transforming Case Management to Deliver a Better Citizen Experience
In government, promoting positive citizen experiences poses unique challenges. Modern case management platforms, however, can help agencies rise to the challenge through greater visibility, control, and traceability of data and processes.
Guarding Security Amid Political Media Sensationalism
Navigating the delicate balance between ensuring security and upholding transparency in government is crucial for fostering public confidence and safeguarding the principals of democracy. Here’s why.
Measuring the Value of CX
The metrics used to measure CX in the commercial sphere aren’t always appropriate for government agencies. Here are some qualitative measures that can better demonstrate the value of your CX.
Embracing the Roles Your Agency Plays
Agencies play so many different parts in the lives of constituents. Here are six categories of government work that have distinct interactions with the public and ways of establishing trust.