The root of this angst, or mistrust about redistricting, has to do with a lack of trust. Like laws and sausage, we never really see it get made.
An interview with Michael Rucki, Division Manager of Communications and Website Services, and Rigina Pietrowski, Web Communications Specialist at Pension Benefit Guaranty Corporation Creating good citizen experiences is not a one-time exercise. At the Pension Benefit Guaranty Corporation (PBGC), Michael Rucki, Division Manager of Communications and Website Services, and Rigina Pietrowski, Web Communications Specialist, are... Read more »
Citizens today increasingly expect from government the same seamless, interactive services and user-centric experiences they receive from the private sector. As a result, government agencies must provide digital experiences that are compelling, personalized and secure at every touchpoint.
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
With so many channels of engagement available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
The November edition of DorobekINSIDER Live dives into the nitty gritty of shortcomings in government customer service and where it can improve.
As public administrators, we must work to remove artificial roadblocks, work cooperatively for the good of the citizens we serve and come together in the pursuit of common goals. It also helps to have passion, be champions for change, seek bottom-up solutions and provide concrete objectives and actions.
What is causing the perception of improvement in government’s CX abilities and efforts?
As a govie, I often find myself framing things as a letter in my mind that starts with “Dear U.S. Taxpayer."It’s a great way to remind myself that what I’m working on is connected to something larger.
With more people consuming information online than ever before, governments must find ways to modernize their citizen experiences.