By employing social intelligence, and measuring engagement, government then starts to understand their data and use is as leverage for their communication. Then by targeting the citizens they need to reach, they can provide better and more effective services.
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Let’s be honest. Most government websites are static and stale. Wouldn’t it be nice if they were more… conversational? Take a closer look at government’s first conversational website.
We are pursuing four pillars of reinvention for a citizen-centric government: culture, working as one, the citizen experience and digital transformation.
Governments can catch up to the private sector by modernizing their online services, web presence and communications strategies.
When creating a procurement chatbot (or any chatbot, for that matter), you need to have specific end goals in mind. We had three main goals for our IT procurement chatbot, PAIGE, that was designed to streamline the procurement process for state and local governments.
A new state law gave police authority to ticket drivers distracted by their cell phones. But in one town, it was clear that a more personal approach would be needed for meaningful culture change and safer streets.
Whether a current service member or a veteran reentering the civilian workforce, look at cybersecurity training options.
Today, various levels of government are more open with their finances than ever before. But no single solution for government transparency and accountability has emerged to date.
At the highest level, it’s important to first answer a basic question: what do we call government website visitors?