It is important to focus on cost, efficiency, and performance while prioritizing investments that promote multi-year outcomes.
COVID-19 has proven that something so seemingly benign as paper can undermine well-intentioned government efforts if left unchecked.
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.
At least 3.7 million households lack internet access according to a Census Bureau survey. Here is how one school ensures its students have connectivity.
“There are a lot of folks who love equity as a concept, but knowing how to actually do equity work is where the challenge comes in.”
In the past decade, the concept of user experience (UX) in government IT has gained widespread acceptance and moved into the mainstream.
New research findings make clear that local government’s approach to service cannot be one-size-fits-all. At a time when effectively reaching and engaging all community members is imperative for public health and continuity of government operations, understanding and meeting generational differences is critical.
These tips will help you prepare from beginning to end for any virtual speaking engagement so that it is an engaging and successful appearance.
Here are some ways to navigate trying times as a public servant, become more resilient and stay focused on your agency’s mission success.
Bridging generational gaps with modern technology improves service and contributes to more vibrant, successful communities.