In the digital age when information and communication can come at such rapid rates, crowd-sourcing is an obvious next step in the evolution of our democracy.
We will not lean right, we will not lean left, but we must lean forward. The Millennial voice, along with many others, is not being heard or represented in our Nation’s highest governing body.
It’s starting to get to that time where reflection of the past year becomes a daily habit. We think about what went well, the mistakes we made, and what we could do better in the next year. And while there were a lot of downfalls this last year, there were also a lot of improvements… Read more »
Looking towards 2017 as well, government employees will have to buckle down and keep up the good work.
While a new year can bring about hope for change in many government happenings, there are still open ends from 2016 that will need to be refocused on in this next year.
Citizens need to understand and measure the outcomes of policies we vote for. How can modern governments cut through the noise and speak effectively to the citizens they represent?
With these qualities, your agency can create a real connection with your customers, which enables improved transparency and builds trust.
To celebrate these government agencies’ inventive platforms, this week’s Intersection is here to show you some of the top government websites and hopefully inspire some newfangled digital growth at your agency.
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
Citizen experience presents a significant change to agencies, requiring the response of building service cultures that provide high-quality experiences. Perhaps this water metaphor can provide a new way of thinking about how we need to respond.