To deliver a high level of service, your organization needs an integrated system that lets you create personalized experiences across any channel.
Improving the SBA’s web presence was about more than technology and design changes; it marked the need for a complete culture shift.
The most important part of the analytics process within an urban environment is impacting the resident.
GovLoop’s recent online training explored how agencies can begin to use automated operational intelligence tools to meet citizen experience goals?
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
Government provides services that people need through sites and services. But here’s why marketing government to millennials is also important.
Read on to learn more about the nuances of Bennett’s job as CIO and how Kansas City is steadily becoming a city of the future.
Wondering if your government or school district has what it takes to be considered for this year’s City on a Cloud Innovation Challenge? Take a look at a few of the stories from 2017 winners to get a better idea of what AWS is looking for.
How can millennials make a difference in their local governments? In an interview with GovLoop, the cofounders of A Functional Democracy discussed how millennials can engage with their governments in a creative manner.
It’s that time again: The annual Granicus National Summit is taking place right here in Washington, D.C. on April 3. And this year, we have 28 government and industry speakers lined up to present on new trends in digital engagement and modernization in the public sector.