When we pause to listen more deeply to our employees, we begin to see that our employees can teach us how to get better at serving our customers too.
Find six takeaways on a recent survey about COVID-19’s impact on digital government and Americans’ expectations of technology and public services.
MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.
To develop modern community connections, government leaders should explore the untapped potential of recreational esports.
By automating analytics processes, agencies could conduct more efficient audits, identify water leaks faster, save over $1 million in duplicate payments and afford a faster recovery after a natural disaster.
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.
To tackle pressing issues, state and local agencies are improving their processes of collaborating and sharing data to drive solutions. Here are some examples.
Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »
The public expects private-sector businesses to serve them continuously and digitally and, increasingly, they expect the same in the public sector.