Citizen Engagement

Workforce Training—Why it Matters & How You Can Get Involved

All across government we are seeing how technology can make your job easier – the same is true in workforce training. In addition to having trainings online (which lowers costs and allows people to learn wherever they are), technology can help government agencies take an innovative approach to training that focuses more on the individual.Read… Read more »

Connected Government – Why it Matters & What You Can Do

Government leaders at all levels of government strive to deliver excellent, citizen-centric service to their constituents – on a budget. In addition to tight resources, they must continually adjust to rising citizen expectations. Nowadays, citizens want to interact with government just like they do with any other organization- on the go and most likely, onRead… Read more »

DorobekINSDIER: The Forest Service ostensibly tells the public not to comment

Hey there. I’m Christopher Dorobek — the DorobekINSIDER — and welcome GovLoop’s DorobekINSIDER… where we focus on six words: Helping government do its job better. On GovLoop’s DorobekINSIDER: A New Kind of Contracting?: For a little background, the IT Acquisition Advisory Council (ITAAC) is a public/private partnership of public interest groups, involved citizens, private sectorRead… Read more »

Tips to Engage a New Audience with Social Media

Back in 2011, before the former White House aid ever assumed public office in Chicago, Twitter user @MayorEmanuel accrued nearly 50,000 followers and published more than 1,500 aggressively funny tweets showcasing the prospective mayor. In 2012, Secretary of State Clinton was similarly satirized, this time on the Tumblr site Texts from Hillary. Nearly 45,000 TumblrRead… Read more »

4 Key Challenges to Your First Citizen Engagement

Citizen engagement is as old as the idea of government itself. However, with the advent of real-time communication technology, citizen engagement has become so easy that it is now an expectation of the average citizen who assumes that their feedback will be not only heard, but responded to. This feedback is happening everywhere – onlineRead… Read more »

Use Data-driven Marketing to Improve Your Public Service

In our recent online training, Spreading the Word: Data-Driven Marketing for Government, we spoke with Sean Shoffstall, Vice President of Innovation and Strategy at Teradata Interactive, about the way government’s marketing strategies are changing. He admitted upfront that the topic itself is surprising for many public servants. Most agencies and many nonprofit organizations don’t haveRead… Read more »

Why is Good Citizen Engagement Important?

This is an excerpt from our brand-new guide, Your Citizen Engagement Checklist: 18 Strategies for Success. Download the guide for free here, and in the comments, share with us: what your strategies for success in engaging your citizens? We let the GovLoop audience do the talking. Below, read six reasons our readers think citizen engagement,Read… Read more »

How Much Would You Tip the Government?

Pollution. Poverty. Health. Infrastructure. These are just a few of the extraordinary challenges government face today. With increased citizens demands, coupled with decreased public resources, government is often placed in a very difficult position to adequately meet the needs of its diverse array of citizens. Throw Congressional gridlock into the mix and you have aRead… Read more »

It’s Time for Police Departments to Start Measuring the Customer Experience

In response to recent tragedies, many commentators have suggested requiring every police officer to wear a video camera and microphone at all times. Some activists even suggest that these videos be publicly live-streamed for maximum accountability. That’s not necessarily a bad idea, despite some technical, budgetary, and legal hurdles. Other commentators have pointed out thatRead… Read more »