Communications

A Dozen Golden Nuggets from the Blog Lab Event

The Web Manager’s Roundtable and Dick Davies put on a powerful practical workshop for active organizational bloggers – covering a broad range of attendee inspired topics, such as process – better/easier blogging; managing – avoiding blogger burnout or lighting the flame; volume – achieving greater distribution & getting more readers; comments – being a commentRead… Read more »

CrowdSourcing Call for Volunteers – Gov’s First Hybrid Event

The Centers for Disease Control & Prevention (CDC), in partnership with the National Association of County and City Health Officials (NACCHO), is spearheading the first federally developed hybrid event initiative, (part in-person and part virtual conference) – the Public Health Informatics 2011 Virtual Conference (PHIVC), (see our featured GovLoop article here). The PHIVC offers aRead… Read more »

Is Your Agency SMART?

We all know that government agencies are constantly under pressure to make their conversations with constituents measurable, and results-based to justify the investment. One stand-out action the city of New York is doing to keep this at the forefront of importance is driving an advisory board of SMART members (the Social Media Advisory and ResearchRead… Read more »

Change Management Communications Plan Tactics

As a follow-up to my previous blog where we chatted about the components of a Change Management (CM) Communications plan, this blog focuses on the specific tactics to utilize when implementing the plan. To get a better sense of how to create the plan, please quickly review my previous blog “Creating the Change Management CommunicationsRead… Read more »

NASA. IT. OpenGov. Remote Engagement. Interested?

Over the next couple of days, we at the Open Forum Foundation are running the remote engagement program for NASA’s IT Summit and you may be interested in participating. Notes: 1. We’ve assembled a complex group of technologies into a simplified user interface that integrates text, video, and phone into one website. The lessons weRead… Read more »

A Modestly Proposed Replacement for the Primary Process

Retirement has given me time to muse and think about things and processes in a more dispassionate manner. The hugest farce we all have to endure is the political primary season leading up to the general election for President. The posturing, the posing, the empty and sometimes frightening political rhetoric, and above all the wasteRead… Read more »

Service Where You Serve: Connecting with Citizens Where They Connect with You

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— Advances in technology, and the ready adoption ofRead… Read more »

Social Networks New Territory for Terrorism- By Joshua Jacobs

This shouldn’t be considered a new idea or story by any stretch of the imagination but social networking sites like Facebook, Twitter and the newly launched Google+ are becoming increasingly popular frontiers for terrorist organizations. Classic cyberterrorism has always been associated with the large-scale disruption of computer networks and certain targeted websites being affected byRead… Read more »