The White House announced a new opportunity for the public to get involved with the Open Government Initiative. In a recent blog post, U.S. Chief Technology Officer, Aneesh Chopra and Office of Information and Regulatory Affairs Administrator, Cass Sunstein asked for public feedback “on ideas related to two of the key challenges – improving publicRead… Read more »
GovLoop is sponsoring a symposium on Customer Service, August 23. It promises to be a great event – bringing together customer service experts and passionistas from within and outside of government, and it hopes to culminate in some real actions to improve customer service in government. Hurrah! Wish I could be there (I was invited,Read… Read more »
US Latinos, 50.5 million and growing rapidly, use the Internet, social media, and mobile at greater rates than the overall US population and are very enthusiastic about using online tools to receive government information. According to The Interactive Advertising Bureau (IAB), 30 million Latinos were online in 2010, representing 59.5% of the total Hispanic populationRead… Read more »
A communications problem between two routers shut down Bay Area Rapid Transit (CA) trains for over two hours on Monday night, and officials are still trying to figure out why. “It seems to be a fluke,” said spokesman Linton Johnson. “But we have to get to the bottom of it.” When the routers stopped communicatingRead… Read more »
Video-sharing rising(07/26/2011) –A new PEW report found 71% of online adults reported watching videos onvideo-sharing sites, such as YouTube or Vimeo, which is five-percentage-points more than last year. Dashboards in Government(07/2011) – A new IBM report provides a snapshot ofdashboard use that monitors performance and provides accountability and transparency. The report includes selected federal dashboards,Read… Read more »
Social media leadership is a game of balancing goals and resources. I’ve learned to “begin with the end in mind,” balancing results, cost, time, staff capabilities, and continuous innovation for optimum value. Continuous Innovation? A long time ago I asked a customer CTO how could I tell when I was buying enough software? He grinnedRead… Read more »
Yesterday, at the Web Managers Roundtable, I was treated to a panel of experienced bloggers and got several pages of notes about better blogging. Here’s the Top 10: Dana Blankenhorn observes that blogging is an intimate relationship with your readers – let them be your guide Carol Covin told of finding a void & fillingRead… Read more »
My manager has always encouraged us to decorate our workspace. Without some sort of decoration, our cubicles would be as drab and depressing as hospital hallways. She believes your workspace gives people a peek into your personality. She’s right. The other day as I was walking through the office, I noticed the different décor inRead… Read more »
I hate carrying legal pads or laptops at conferences, but I need to take notes if I want to remember anything anyone says. The perfect solution? I take notes with Evernote on my mobile device, which I can access on my desktop at work, my laptop at home, and on both my phones wherever IRead… Read more »
I love reading my GEICO NOW Magazine, and checking out all the awesome articles and tips that GEICO NOW has online. I just read a recent post on a really cool hobby I’ve been wanting to try: Gardening. I don’t know about you, but living in a city makes it hard to find quality produceRead… Read more »