Today was “an important day for the American people,” said Commerce Secretary Gary Locke as he announced that he had delivered the 2010 Census results to the President under a congressional mandate – something that has happened “only 22 times before” in our nation’s history. Here are snippets of Secretary Locke’s remarks: – achieved aRead… Read more »
By Scott Burns, CEO & co-Founder, GovDelivery In the private sector, we take for granted that effective communication is a mission critical function. It’s a matter of survival. If a company has a good product or service, but can’t explain it well, the company goes under. It’s that simple. In the public sector, the valueRead… Read more »
Part I introduced three necessary transition stress interventions for engaging an audience on “The Reorg Rag” ™, that is going through transitional crisis: 1) “Bring Your Inner Clint Eastwood” – demonstrate a readiness to empathically and assertively handle audience anger or angst, 2) “Warm Up and Cool Down the Audience” – through healing humor andRead… Read more »
I am currently a student at The Maxwell School at Syracuse University working towards my Masters in Public Administration. I use this blog to write about my experiences at Maxwell, especially related to social media use in the public sector. You can follow me on Twitter: @pjfiorenza and please feel free to leave some comments!Read… Read more »
This post originally appeared on my external blog, “Social Media Strategery.” In 2010, the position of “New Media Director” within the government has become almost commonplace. From governors to senators to Departments and Agencies, now you can attend a GovUp and leave with more than a dozen business cards, all containing the title of NewRead… Read more »
From the Granicus Blog Last week’s webinar, Top 5 Ways to Increase Website Traffic with Video, attracted over 60 government agencies across the U.S. and Canada. While video becomes a powerful tool for transparency and accountability, government staff members across all different departments are still trying to find ways to use it effectively—to not onlyRead… Read more »
So as my frequent flier points show, I went to a lot of conferences this year, speaking on a ton of great panels and even keynoting in front of 1,000 people (that’s insane). In fact, the whole GovLoop team did…as Community Manager Andy K. did a ton of traveling himself and Megan coordinated over aRead… Read more »
A recent article on Mashable about the predictions of how news media will change in 2011, got me thinking about how these sort of predictions might effect how government distributes it’s own news. Government is still very much in the process of pushing news out via news releases. It’s even pushing the same content out,Read… Read more »
I am currently a student at The Maxwell School at Syracuse University working towards my Masters in Public Administration. I use this blog to write about my experiences at Maxwell, especially related to social media use in the public sector. You can follow me on Twitter: @pjfiorenza and please feel free to leave some comments!Read… Read more »
Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you’ve really dropped the ball. Air Canada, however, increasingly seems toRead… Read more »