When disasters strike — think hurricanes, wildfires or terrorists attacks– and you are in need of medical care, Dr. Herman Allen Dobbs is the guy to call. As the Chief Medical officer for the National Disaster Medical Systems at the Department of Health and Human Services, Dobbs worked to significantly improve the way disaster victimsRead… Read more »
**Lara Galinsky, the author of Work on Purpose, is a closing keynote speaker for our Next Generation of Government training summit on July 26-27. Full details at nextgengovt.com*** Every month, at least a half dozen folks reach out to me for informational interviews. In all of them, there is a common theme – they allRead… Read more »
Washington this week is on the edge of its collective seats about the pending decision by the Supreme Court of the United States about the Affordable Care Act and whether the provisions are constitutional. That decision could come as soon as today, but just about everybody expects a decision by the end of the week.Read… Read more »
I decided I was going to read a book a week for a year, here’s a quick review of this week’s book. You can see the ongoing list here. Basic Info The Paradox Of Choice: Why More Is Less by Barry Schwartz Why I read it It’s been lingering on my “to read” list sinceRead… Read more »
Businesses understand the importance of making interactions with customers as easy as possible. Most local governments have a long way to go as far as improving their approach to customer service. Recognizing that government is complicated, New York City Mayor Michael Bloomberg has launched a Business Customer Service Initiative to make it easier for businessesRead… Read more »
For the week ending June 23, 2012 A combination of strategy and tactics posts and discussions graced the Govloop project management community this week, click through and catch up on what you’ve missed. Remember to start new discussions yourself by asking your most pressing questions here with the tag “project management” including the quotes. GainingRead… Read more »
It may seem hard to believe, but the Federal Fiscal Year 2013 is a mere 3 months away. Lots will happen between now and October 1, but it’s important that government employees in all different functional areas (not just budget officials) begin to think about what they want to accomplish in FY14 / FY15. AskRead… Read more »
Summer months bring with them the start of vacation season, which means lots of people will be out of the office. Here’s one thing you can do right now to improve service quality. Update out of office messages on the phone and set up the auto-reply on email. It continues to surprise me how oftenRead… Read more »
As the world changes, so must our institutions – particularly government, including government agencies. Without getting into how hard or easy it is for government agencies to change (recognising there’s a diversity of views), any change should, necessarily be for the better. So how should they change? In which ways should they reinvent themselves toRead… Read more »
In April I wrote briefly about Commissioner Audrey Danner from Moffat County, Colorado and her efforts in using social media to connect with her constituents. I had a chance to sit down with Commissioner Danner earlier this month at the Colorado Counties, Inc. summer conference and talk a bit more about Moffat County using FacebookRead… Read more »